Makyla Zapata
Lucas County Recorder
Toledo,OH
15
years of professional experience
Results-driven professional with extensive experience at Lucas County Recorder, excelling in records management and legal compliance. Proven ability to enhance data integrity and streamline processes. Strong organizational skills and effective communication foster collaboration and improve service quality. Adept at multitasking and training staff, ensuring operational excellence in fast-paced environments.
Work History
Deputy Recorder
13 Years 2 Months- Managed public records requests, ensuring compliance with local regulations and accuracy in documentation.
- Coordinated the filing and indexing of property documents, enhancing retrieval efficiency for stakeholders.
- Assisted in training new staff on record-keeping systems and best practices for data management.
- Reviewed submitted documents for completeness, reducing errors and maintaining data integrity across records.
Restaurant Hostess
5 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Coordinated with kitchen and serving staff to streamline service flow.
- Trained new hostesses on operational procedures and customer service standards.
- Resolved guest inquiries and concerns, enhancing overall dining experience.
- Implemented feedback systems to improve guest satisfaction and service quality.
- Collaborated with management to develop promotional strategies for special events.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
- Political Science
Skills
Office administration
Microsoft office
Filing systems
Document preparation
Typing speed
File maintenance
Records management
Legal compliance
Proofreading
Data entry expertise
Teamwork and collaboration
Customer service
Time management
Attention to detail
Multitasking
Excellent communication
Organizational skills
Effective communication
Money handling
Verbal communication
Legal research
Data entry
Task prioritization
Public service
Document verification
Phone answering
Timeline
Deputy Recorder
Lucas County Recorder
06.2013 - CurrentRead More
Restaurant Hostess
Admirals American Grill
05.2011 - 10.2011Read More
Bowling Green State University
from Political Science
Read More