Makyra Holton-trollinger
Harrisburg,PA
Summary
Dynamic Assistant Group Supervisor skilled in client management, staff development, and effective communication. Committed to fostering engaging learning environments and enhancing team productivity through mentorship and collaboration.
Overview
7
7
years of professional experience
Work History
Assistant Group Supervisor
Bright Futures Learning Center
Harrisburg, PA
08.2021 - 03.2027
- Led daily operations to ensure a safe and engaging learning environment for children.
- Developed and implemented age-appropriate educational activities to enhance cognitive development.
- Mentored junior staff, fostering professional growth and adherence to best practices in childcare.
- Collaborated with parents to address individual child needs and improve overall satisfaction with services.
- Trained new employees on center policies, procedures, and effective teaching strategies for diverse learners.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Conducted regular assessments of children's progress, adjusting programs based on developmental milestones.
- Streamlined communication processes among staff, improving efficiency in information sharing and coordination.
Customer Service Representative
Clarks Resources
Harrisburg, PA
11.2019 - 04.2020
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed order processing and tracking, ensuring timely delivery of products.
- Trained new team members on company policies and customer service best practices.
- Collaborated with sales teams to address client needs and improve service offerings.
- Analyzed customer feedback to identify service improvement opportunities and implement solutions.
- Developed training materials focused on enhancing team performance and customer engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2017
Skills
- Client management
- Meeting attendance
- Staff development
- Meeting facilitation
- Learning environments
- Client observations
- Health and safety procedures
- Lesson planning
- Quality control
- Issue resolution
- Customer service
- Teamwork
- Friendly, positive attitude
Timeline
Assistant Group Supervisor
Bright Futures Learning Center
08.2021 - 03.2027
Customer Service Representative
Clarks Resources
11.2019 - 04.2020
High School Diploma -
Commonwealth Charter Academy