Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Babysitter
Open To Work

Mala Ramkissoon

Customer Service
North Lauderdale,FL

Work Preference

Desired Job Title

Subject Matter ExpertOperations Customer ExpertBabysitterOperations Supervisor

Work Type

Full TimePart TimeSeasonal Work

Location Preference

On-SiteRemote
Location: North Lauderdale, FL, US
Open to relocation: Yes

Important To Me

Healthcare benefitsWork from home optionPaid time offFlexible work hoursWork-life balanceCareer advancementPaid sick leave

Summary

Professional with a strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training. Diligent, seeking a position with a solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements. Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering a collaborative work environment. Skilled in resource allocation and performance monitoring. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Operations Supervisor

Teleperformance USA
North Lauderdale, FL
07.2026 - Current
  • Supervised daily operations to ensure team efficiency and adherence to safety protocols.
  • Trained and mentored staff on operational procedures and best practices.
  • Streamlined workflow processes, enhancing productivity across multiple departments.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Coordinated maintenance schedules for equipment, minimizing downtime and ensuring reliability.
  • Conducted performance evaluations, providing feedback for continuous improvement initiatives.
  • Developed training materials that improved onboarding time for new employees.
  • Analyzed operational data to identify trends and inform strategic decision-making processes.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Subject Matter Expert

Teleperformance USA
North Lauderdale, FL
10.2025 - 05.2026
  • Developed training materials to enhance team understanding of complex subject matter
  • Collaborated with cross-functional teams to streamline knowledge sharing processes
  • Provided expert guidance on industry best practices to improve operational efficiency
  • Analyzed feedback and data trends to identify areas for process improvement
  • Facilitated workshops and presentations to educate staff on new technologies and methodologies
  • Mentored junior team members, fostering professional growth and skill development
  • Led initiatives to standardize documentation procedures across departments
  • Ensured compliance with industry regulations through regular audits and assessments

Operations Customer Expert

Teleperformance USA
North Lauderdale, FL
09.2025 - 10.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Babysitter

At-home Services
North Lauderdale, FL
03.2020 - 08.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Education

SunEd High School of North Broward
Margate, FL

Skills

  • Patience and empathy
  • Time management
  • Strong work ethic
  • Reliability
  • Following directions
  • Dependability
  • Reliability and punctuality
  • Maintaining safe environment
  • Childcare
  • Adaptability and resilience
  • Routine management
  • Clear communication
  • Multitasking and organization
  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Employee development
  • Customer relations
  • Production
  • Management
  • Compliance management
  • Quality assurance
  • Workflow optimization

Accomplishments

SunEd High School Class of 2025 TURN AROUND AWARD

  • Collaborated with team of members in the development of Teleperformance.
  • Supervised team of 35 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

  • Participating in cultural exchange programs and homestays
  • Enjoy participating in [activity] for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • Participating in local clean-up initiatives
  • Volunteer Travel
  • Cooking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Offering time and support to shelters for the homeless, women, and animals
  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques

Timeline

Operations Supervisor

Teleperformance USA
07.2026 - Current

Subject Matter Expert

Teleperformance USA
10.2025 - 05.2026

Operations Customer Expert

Teleperformance USA
09.2025 - 10.2025

Babysitter

At-home Services
03.2020 - 08.2022

SunEd High School of North Broward

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