Summary
Overview
Work History
Education
Skills
Timeline
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Malachai Ward

Indianapolis

Summary

Resourceful and certified cybersecurity professional with a Security+ certification and hands-on experience in networking fundamentals, Linux systems, firewalls, and threat prevention techniques. Trained in cyber lab environments simulating real-world scenarios involving DNS, TCP/IP, access control, and system hardening. Brings a proven track record in operational efficiency, problem-solving, and customer service from logistics, retail, and hospitality roles. Ready to bring technical skill and high adaptability to a Security Operations Center (SOC), help desk, or IT security team.

Overview

10
10
years of professional experience

Work History

Cybersecurity Training

MyComputerCareer
02.2024 - 10.2024
  • Completed hands-on labs covering firewall configuration, IP subnetting, DNS troubleshooting, and basic intrusion detection.
  • Set up and managed Linux environments for security-focused tasks and command-line navigation.
  • Simulated real-world network threats and applied defensive strategies for risk mitigation.
  • Learned core security principles: least privilege, incident response, and data classification.
  • Practiced configuring and hardening systems to prevent unauthorized access.

Airbnb – Host

Airbnb
08.2022 - Current
  • Maintained secure guest check-ins and access protocols while coordinating vendor communication.
  • Used analytics tools to optimize booking flow and reduce operational issues.
  • Managed guest communications and inquiries to ensure prompt responses and high satisfaction.
  • Developed and maintained accurate listings, optimizing descriptions for increased visibility on platforms.

Uber – Driver

Uber
11.2021 - 08.2022
  • Practiced real-time route planning and time-sensitive decision-making with GPS tools.
  • Maintained 5-star rating for reliability and service.
  • Navigated city routes efficiently to minimize travel time and enhance passenger satisfaction.
  • Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.

Warehouse Package Handler

FedEx
04.2019 - 10.2021
  • Collaborated in fast-paced logistics environment, emphasizing safety and procedural compliance.
  • Trained new hires in best practices for workflow efficiency and security handling.
  • Operated material handling equipment to move and organize packages efficiently.
  • Inspected incoming shipments for accuracy and quality before storage.

Cashier & Cart Pusher

Walmart –
02.2017 - 01.2019
  • Managed peak-hour operations, conflict resolution, and customer satisfaction initiatives.
  • Trained new staff and promoted clean and secure food-handling procedures.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained organized cash drawer, ensuring proper change distribution.
  • Trained new cashiers on operational protocols and customer service standards.

Service & Food Champion

Taco Bell
01.2015 - 01.2017
  • Trained new team members on operational procedures and customer service standards.
  • Managed daily inventory levels to ensure product availability and minimize waste.
  • Collaborated with management to implement promotional strategies and enhance customer engagement.
  • Ensured compliance with food safety regulations and company policies during service operations.

Education

Certification - Cybersecurity Training – Security+ Certified

MyComputerCareer
Indianapolis, IN
10-2024

Certification - CompTIA Security+

MyComputerCareer
Indianapolis, IN
10-2024

Certificaiton - Microsoft Azure (Foundational)

MyComputerCareer
Indianapolis, IN
10-2024

Certification - Microsoft AI Fundamentals

MyComputerCareer
Indianapolis, IN
10-2024

Skills

  • Networking & Security: TCP/IP, DNS, DHCP, NAT, Access Control, Firewalls, VPNs
  • Systems: Windows OS, Linux (Ubuntu/Kali), Command Line Tools
  • Security Tools & Practices: Vulnerability Scanning, Packet Analysis, Endpoint Security
  • Protocols & Concepts: CIA Triad, Authentication, Risk Management, IPS/IDS
  • Hardware Knowledge: Access Points, Routers, Network Configuration
  • Certifications: CompTIA Security, Microsoft Azure (Familiar), Microsoft AI (Familiar)

Timeline

Cybersecurity Training

MyComputerCareer
02.2024 - 10.2024

Airbnb – Host

Airbnb
08.2022 - Current

Uber – Driver

Uber
11.2021 - 08.2022

Warehouse Package Handler

FedEx
04.2019 - 10.2021

Cashier & Cart Pusher

Walmart –
02.2017 - 01.2019

Service & Food Champion

Taco Bell
01.2015 - 01.2017

Certification - Cybersecurity Training – Security+ Certified

MyComputerCareer

Certification - CompTIA Security+

MyComputerCareer

Certificaiton - Microsoft Azure (Foundational)

MyComputerCareer

Certification - Microsoft AI Fundamentals

MyComputerCareer

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Malachai Ward