MALACHI AGYEN
Laurelton,NY
Summary
Logistics and Operations Professional experienced in transportation and customer service management. Achieved timely and accurate mail distribution through effective route management and adherence to USPS standards. Focused on enhancing service efficiency and team performance while maintaining compliance and safety in high-volume delivery environments.
Overview
7
7
years of professional experience
Work History
204B Acting Customer Service Supervisor
United States Postal Service
Hewlett / Roslyn, NY
10.2025 - Current
- Serve in a 204B supervisory capacity, assisting with the daily management of customer service and carrier operations.
- Supervised employees, addressing operational issues, staffing needs, customer concerns, and service requirements to enhance overall team performance.
- Resolved customer complaints and service issues, maintaining professionalism and safeguarding the reputation of the Postal Service.
- Monitor mail volume, staffing levels, undertime, overtime, and operational conditions to support timely delivery.
- Monitored mail volume, staffing levels, undertime, overtime, and operational conditions to ensure timely delivery of services.
- Coordinated carrier staffing schedules to ensure adequate coverage for daily operations., pivot board management, workload distribution, and daily delivery operations.
- Resolved customer complaints and service issues while maintaining professionalism.
- Apply knowledge of USPS policies, procedures, safety standards, carrier requirements, and labor-management considerations.
Mail Carrier / City Carrier
United States Postal Service
Roslyn, NY
03.2023 - Current
- Managed daily delivery routes across extensive residential and commercial areas, ensuring consistent productivity and high levels of customer service.
- Deliver mail and packages accurately and efficiently while meeting established USPS service and delivery standards.
- Sort, organize, load, and prepare mail and packages for delivery while ensuring proper handling and security of accountable mail.
- Provide professional customer service by assisting customers with delivery questions, addressing issues, package concerns, and other postal matters.
- Navigate changing workloads, weather conditions, traffic, and route conditions while maintaining safe and timely delivery.
- Use USPS scanning and operational systems to accurately document mail and package activity.
- Maintain knowledge of postal regulations, safety procedures, delivery standards, and proper mail-handling practices.
- Communicated with supervisors, coworkers, and customers to resolve delivery issues, minimizing service disruptions and ensuring timely resolutions.
- Consistently perform physically demanding work requiring extensive walking, lifting, carrying, and prolonged periods of activity.
Cargo Operations Associate
Alliance Ground International
JFK International Airport, NY
03.2022 - 08.2025
- Managed import and export air cargo, ensuring compliance and efficiency using CargoSpot, iCargo, and TGC systems.
- Prepared and reviewed flight manifests, bookings, and cargo documentation to ensure accurate shipment information.
- Coordinated with warehouse, airline, and operations teams to minimize shipment delays and achieve on-time performance.
- Performed cargo buildup and breakdown while following safety, security, and airline handling procedures.
- Applied knowledge of U.S. Customs requirements, cargo codes, documentation, and international air-freight procedures.
- Performed data capture and accurately entered shipment information into operational systems.
- Operated in a highly time-sensitive, compliance-driven environment where accuracy and attention to detail were critical.
- Assisted with warehouse organization, cargo movement, and maintained safe working conditions.
Package Handler
United Parcel Service (UPS)
08.2019 - 01.2020
- Achieved speed, accuracy, and efficiency under strict production standards.
- Safely handled high volumes of packages in a physically demanding warehouse environment.
- Sorted, loaded, and staged approximately 900-1,900 packages per shift.
- Collaborated with team members to sustain productivity and meet daily operational deadlines.
- Adhered to workplace safety procedures and proper package-handling practices to ensure a safe working environment.
Education
Some College (No Degree) - Psychobiology
Queens College
Flushing, NYSkills
- Issue resolution
- Delivery Operations
- Delivery Coordination
- Flight Manifesting and Documentation
- Logistics Coordinations
- CargoSpot, TGC & iCargo
- RIMS & USPS Operational Systems
- Safety & Compliance
- High-Volume Work Environments
- Inventory management
- Time Management & Productivity
- Route Planning & Navigation
- Problem Solving & Decision Making
- Team leadership
- Acting supervisor
- Employee supervision
- Training & Development
- Customer support
- Issue resolution
- Effective communication
- Interpersonal communication
- Critical Thinking
- Computer & Operational Systems
- Microsoft Word
- Safety Protocols
- Time management
- Time management
- Employee supervision
Timeline
204B Acting Customer Service Supervisor
United States Postal Service
10.2025 - Current
Mail Carrier / City Carrier
United States Postal Service
03.2023 - Current
Cargo Operations Associate
Alliance Ground International
03.2022 - 08.2025
Package Handler
United Parcel Service (UPS)
08.2019 - 01.2020
Some College (No Degree) - Psychobiology
Queens College