Scott Davis
Summary
Experienced professional skilled in task management,problem solving and effective communication. Detailed oriented I have over 25 years of quality performance in customer support supervisory roles. Accustomed to de-escalating customer dissatisfaction and managing competing priorities with superior results.
Overview
24
24
years of professional experience
Work History
Customer Service Supervisor 204B
United States Postal Service, USPS
Cincinnati, OH
10.2024 - Current
- I am currently in a temporary 204B position.
- I have active supervisory duties, including supervising during alternate duty schedules and filling in for supervisors.
- Supervision at 3 different stations.
- I oversee the work of other postal employees, including clerks and carriers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- I assist with scheduling and ensuring that adequate staffing is maintained.
- Addresses customer inquiries and issues, ensuring a high level of service.
- Handling various administrative tasks, such as reporting and documentation.
- Assist in the evaluation of employee performance and providing feedback as need.
- Recognized for implementing efficiency tactics that assisted in improved communication between customers and colleagues.
- Utilize Parcel tool,Rims,DMS and DMOS.
City Letter Carrier
United States Postal Service, USPS
Cincinnati, OH
10.2022 - 10.2024
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Responsible for sorting and delivering mail along assigned routes.
- Delivered a minimum of 200 letters and or packages daily.
- Operated company vehicles and adhered to all safety standards and traffic regulations.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Collection outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Roofing Foreman
Premier Tri-State Roofing
Cincinnati, OH
01.2018 - 10.2022
- Specialized in slate and tile repair or new install.
- Improved client satisfaction with proactive communication regarding project updates and addressing concerns promptly.
- Fabrication and installation of custom copper works
- Management of a team of 8 roofers overseeing completion of jobs
- Ensured high-quality workmanship for all roofing projects by closely supervising the team and providing clear instructions.
- Reduced material waste by accurately measuring and cutting materials, leading to cost savings for clients.
Quality Control & Materials Manager
Durable Slate
Cincinnati, OH
12.2000 - 01.2018
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Worked vendors in ensure fabrication materials were readily available.
- Responsible for managing inventory of fabrication materials.
- Office data entry and record retention.
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
Education
High School Diploma -
Purcell Marian High School
Cincinnati01-1979
Skills
- Effective problem resolution
- Prioritization and scheduling
- Customer engagement
- Strong organizational skills
- Workplace technology proficiency
- Positive and constructive feedback
- Basic office work computer skills
- Training programs
- Health and safety compliance training
- Work prioritization
- Accurate time management
Timeline
Customer Service Supervisor 204B
United States Postal Service, USPS
10.2024 - Current
City Letter Carrier
United States Postal Service, USPS
10.2022 - 10.2024
Roofing Foreman
Premier Tri-State Roofing
01.2018 - 10.2022
Quality Control & Materials Manager
Durable Slate
12.2000 - 01.2018
High School Diploma -
Purcell Marian High School