Scott Davis
Summary
Experienced professional skilled in task management,problem solving and effective communication. Detailed oriented I have over 25 years of quality performance in customer support supervisory roles. Accustomed to de-escalating customer dissatisfaction and managing competing priorities with superior results.
Overview
24
24
years of professional experience
Work History
Customer Service Supervisor 204B
United States Postal Service, USPS
10.2024 - Current
- I am currently in a temporary 204B position.
- I have active supervisory duties, including supervising during alternate duty schedules and filling in for supervisors.
- Supervision at 3 different stations.
- I oversee the work of other postal employees, including clerks and carriers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- I assist with scheduling and ensuring that adequate staffing is maintained.
- Addresses customer inquiries and issues, ensuring a high level of service.
- Handling various administrative tasks, such as reporting and documentation.
- Assist in the evaluation of employee performance and providing feedback as need.
- Recognized for implementing efficiency tactics that assisted in improved communication between customers and colleagues.
- Utilize Parcel tool,Rims,DMS and DMOS.
City Letter Carrier
United States Postal Service, USPS
10.2022 - 10.2024
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Responsible for sorting and delivering mail along assigned routes.
- Delivered a minimum of 200 letters and or packages daily.
- Operated company vehicles and adhered to all safety standards and traffic regulations.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Collection outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Roofing Foreman
Premier Tri-State Roofing
01.2018 - 10.2022
- Specialized in slate and tile repair or new install.
- Improved client satisfaction with proactive communication regarding project updates and addressing concerns promptly.
- Fabrication and installation of custom copper works
- Management of a team of 8 roofers overseeing completion of jobs
- Ensured high-quality workmanship for all roofing projects by closely supervising the team and providing clear instructions.
- Reduced material waste by accurately measuring and cutting materials, leading to cost savings for clients.
Quality Control & Materials Manager
Durable Slate
12.2000 - 01.2018
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Worked vendors in ensure fabrication materials were readily available.
- Responsible for managing inventory of fabrication materials.
- Office data entry and record retention.
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
Education
High School Diploma -
Purcell Marian High School
Cincinnati01-1979
Skills
- Effective problem resolution
- Prioritization and scheduling
- Customer engagement
- Strong organizational skills
- Workplace technology proficiency
- Positive and constructive feedback
- Basic office work computer skills
- Training programs
- Health and safety compliance training
- Work prioritization
- Accurate time management
Timeline
Customer Service Supervisor 204B
United States Postal Service, USPS
10.2024 - Current
City Letter Carrier
United States Postal Service, USPS
10.2022 - 10.2024
Roofing Foreman
Premier Tri-State Roofing
01.2018 - 10.2022
Quality Control & Materials Manager
Durable Slate
12.2000 - 01.2018
High School Diploma -
Purcell Marian High School
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