Malachi Brown-El
Queens,NY
Summary
Division 1 student athlete dedicated to pursuing goals. Performs well under pressure and has extensive experience in positions that require multitasking and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation.
Overview
3
3
years of professional experience
Work History
Student Athlete
SUNY Albany
Albany , New York
05.2022 - Current
- Developed and maintained key relationships with fellow athletes, coaching staff, and school administrators and professors.
- Managed time effectively while traveling for games, attending practice, and attending classes.
- Effectively communicated with a diverse group of athletes, coaches, and game officials using active listening and open-ended questioning skills.
- Attended all practices, meetings, and workouts on time.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
Crew Member
McDonald's Fast Food Restaurant
Cambria Heights, New York
04.2021 - Current
- Took orders, prepared meals and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
CITIDRIPS
Wilmington, DE
07.2022 - 01.2023
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Package Handler
PCF
New Hyde Park, NY
12.2020 - 01.2021
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Attached identifying tags to containers to mark with identifying shipping information.
- Labeled packages according to instructions provided on work orders.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Sorted items according to its destination.
Education
Bachelor of Science - Human Biology
SUNY Albany
Albany, NY05.2026
High School Diploma -
High School For Health Professions & Human Services
New York, NY06.2022
Skills
- OSHA compliant
- Product packing
- Cleaning
- Package Unloading
- Cash Handling
- Product promotion
- Beverage preparation
- Hospitality service expertise
- Food running
- Stocking and replenishing
- Customer Relations
- Complaint resolution
- Interpersonal Communication
- Planning and Coordination
- Multi-line phone talent
- Technical Support
Student skills
- Exceptional Interpersonal Skills
- Resourceful
- Adaptability and Flexibility
- Well Versed in Medical Terminology
- Critical thinking
Timeline
Customer Service Representative
CITIDRIPS
07.2022 - 01.2023
Student Athlete
SUNY Albany
05.2022 - Current
Crew Member
McDonald's Fast Food Restaurant
04.2021 - Current
Package Handler
PCF
12.2020 - 01.2021
Bachelor of Science - Human Biology
SUNY Albany
High School Diploma -
High School For Health Professions & Human Services
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