Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MALACHI JACKSON

Dallas,TX

Summary

Dynamic recent graduate skilled in guest relations and operational efficiency, with a proven ability to balance server loads and enhance service delivery. A collaborative team player focused on prioritizing tasks to create exceptional dining experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Pluckers
Dallas, TX
09.2024 - 01.2025
  • Addressed complaints to kitchen staff and served replacement items.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Informed customers of daily specials and signature menu items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Provided excellent customer service to ensure satisfaction.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

The Breakfast Brothers
Dallas, TX
05.2024 - 07.2024
  • Assist with training new servers
  • Take orders from customers accurately and in a timely manner
  • Check food before serving it to customers
  • Ensure that each guest is served courteously, quickly, and efficiently
  • Performed opening and closing duties such as setting up the dining area, restocking supplies
  • Cleaned tables and chairs to prepare dining area for next customers

Server

Ihop ACG
Dallas, TX
03.2024 - 05.2024
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Clerk

Quiktrip
01.2024 - 04.2024
  • Operated cash register efficiently and accurately
  • Maintained cleanliness of checkout area and main floor including countertops, registers, windowsills and floors.
  • Welcomed customers, offering assistance to help find store items and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
  • Verified customer age requirement for alcohol or tobacco purchases.

Server & Host

Juicy Seafood & Bar
03.2023 - 02.2024
  • Greeted guests and provided menus
  • Took reservations over phone and in person
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions
  • Trained new employees to perform duties.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed dining room layout to maximize efficiency of staff members

Education

Associate of Science -

Dallas College
Dallas
05.2024

High School Diploma -

Kathlyn Joy Gilliam
Dallas
05.2024

Skills

  • Engagement
  • Adaptability
  • Multitasker
  • Time management
  • Stress management
  • Cash/Food Handling
  • High-volume dining
  • Tenacious work ethic
  • Coordination
  • Communication
  • Decision-making
  • Problem solving
  • Teamwork
  • Leadership
  • Service prioritization
  • Dining crew workflow optimization

Certification

  • TABC
  • Food Handlers
  • BLS (Basic Life Support)
  • CPR

Timeline

Server

Pluckers
09.2024 - 01.2025

Server

The Breakfast Brothers
05.2024 - 07.2024

Server

Ihop ACG
03.2024 - 05.2024

Clerk

Quiktrip
01.2024 - 04.2024

Server & Host

Juicy Seafood & Bar
03.2023 - 02.2024

Associate of Science -

Dallas College

High School Diploma -

Kathlyn Joy Gilliam

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