Malachi Rivers
Round Rock,TX
Summary
Highly motivated and service-focused professional with experience in guest relations, team support, and fast-paced operations. Known for consistent execution, strong communication, and creating a welcoming environment. Leadership and problem-solving skills have been strengthened through service in the United States Air Force and current RN to BSN studies.
Overview
5
5
years of professional experience
Work History
Guest Service and Counter Associate
Panda Express
Cedar Park, USA
08.2025 - Current
- Provided friendly and accurate service to support positive guest experiences.
- Maintained clean and organized dining areas and restock stations.
- Prepared ingredients and upheld food quality and safety standards.
- Operated POS systems accurately during high volume periods.
- Supported coordination between the kitchen and front of house to maintain smooth service.
- Completed opening and closing procedures that ensured readiness and cleanliness.
Crew Member
Chipotle
Round Rock, USA
03.2022 - 08.2025
- Delivered friendly and efficient guest service during peak hours.
- Trained new employees in service expectations and food handling.
- Prepared ingredients and maintained organized prep and service areas.
- Managed online and catering orders with accuracy and presentation standards.
- Assisted with inventory rotation and waste reduction.
- Completed cleaning and closing procedures to maintain a high quality dining environment.
Airman First Class (A1C)
United States Air Force
San Antonio, USA
07.2024 - 05.2025
- Ensured safe and orderly dorm environments through monitoring, communication, and issue response.
- Assisted Airmen with transportation needs and clear guidance during stressful situations.
- Managed calls from security forces and leadership with professionalism.
- Responded to emergencies and supported conflict resolution with first responders.
- Tracked and reported maintenance needs to maintain facility standards.
Targeting Analyst, Technical Training (Student)
United States Air Force
San Antonio, USA
07.2024 - 05.2025
- Conducted analytical assessments and produced accurate structured reports.
- Worked with cross-functional teams to support mission requirements.
- Developed documentation focusing on accuracy, detail, and process efficiency.
Meal Prep Assistant
Meal Proz
Round Rock, USA
10.2020 - 12.2021
- Assisted with ingredient preparation, cooking support, and meal assembly.
- Packaged and labeled meals according to safety and freshness requirements.
- Maintained organized stations to support efficient production.
Education
Class of 2024 -
Cedar Ridge High School
Round Rock, TXRound Rock, TX
RN To BSN Program - Nursing
Austin Community College
Round Rock, TX05-2027
Skills
- Guest relations and hospitality service
- Effective communication and interpersonal skills
- Team collaboration and team building
- Fast paced, high volume operations
- Conflict resolution and problem solving
- Reliability, responsibility, and attention to detail
- Process efficiency and quality assurance
- Cleanliness and food safety standards
- Food preparation and dining room readiness
- Point of sale systems and cash handling accuracy
- Upselling and customer service strategies
- Reporting accuracy and troubleshooting
- Employee and peer mentoring
- Cross functional collaboration
- Emergency response awareness
- Strong organizational skills
- Training support and basic hospitality management
Leadership And Achievements
- Panda Express "Guest Love Recognition" for "impressive" customer service.
- USAF Black Rope: Mentored Airmen in drill and ceremony; earned a Letter of Appreciation.
- Guidon Bearer: Led formations and ceremonies with precision and discipline.
- Orchestra Mentorship: Coached younger violists and middle school students.
- Community Service: Completed more than two hundred volunteer hours including tornado relief and church projects.
- JROTC Leadership: Held high-ranking leadership roles and competed at the state level.
- Varsity Orchestra Leadership: Performed and contributed to a program that competed at the state level.
Affiliations
Youth Group Leader, The Fellowship Church
I provide leadership for 6th and 7th grade youth groups through structured discussions, mentorship, and weekly engagement.
I also maintain consistent volunteer involvement across multiple church events, supporting operations and community initiatives.
I provide leadership for 6th and 7th grade youth groups through structured discussions, mentorship, and weekly engagement.
I also maintain consistent volunteer involvement across multiple church events, supporting operations and community initiatives.
Timeline
Guest Service and Counter Associate
Panda Express
08.2025 - Current
Airman First Class (A1C)
United States Air Force
07.2024 - 05.2025
Targeting Analyst, Technical Training (Student)
United States Air Force
07.2024 - 05.2025
Crew Member
Chipotle
03.2022 - 08.2025
Meal Prep Assistant
Meal Proz
10.2020 - 12.2021
Class of 2024 -
Cedar Ridge High School
RN To BSN Program - Nursing
Austin Community College