Julian Robertson
Belton
Summary
Strong interpersonal and customer service skills within a fast work place environment. While insure lines of communication between co-workers were clear and accessible. Using system like POS and GPS, to ensure the quality of service and product. Making an inviting environment for customers, as well as taking inquires from said customers.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Kc Sporting
Kansas City, KS
02.2026 - Current
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to address customer concerns and improve service delivery.
- Engaged with customers to build rapport, fostering a welcoming atmosphere within the store environment.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
Door Dash Driver
DoorDash
Lee's Summit, MO
02.2025 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated efficiently to optimize delivery routes, enhancing overall service speed.
- Communicated effectively with customers to confirm order details and address inquiries.
- Maintained vehicle cleanliness and readiness for daily operations, supporting safety standards.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
IMO's Pizza Crew Member
IMO'S Pizza
Overland, MO
03.2024 - 07.2024
- Provided excellent and attentive customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment safely, ensuring compliance with health and safety standards.
- Assisted in food preparation, maintaining quality and consistency across menu items.
- Collaborated with team members to streamline workflow during peak hours.
- Maintained cleanliness of workstations, insuring a hygienic dining environment.
- Managing inventory by restocking supplies before being needed to meet demand.
- Adapted quickly to changing circumstances, improving team responsiveness during packed shifts.
- Followed company policies and procedures, promoting a positive workplace culture.
- Worked front counter, pizza oven, pizza making and other areas.
Domino's Driver
Domino's Pizza
Belton, MO
02.2024 - 03.2024
- Delivered orders promptly and accurately to customers in designated areas.
- Maintained vehicle cleanliness and performed routine safety checks before each shift.
- Assisted with order preparation during peak hours to enhance service efficiency.
- Navigated routes using GPS technology to optimize delivery times.
- Handled customer interactions professionally, addressing inquiries and resolving issues promptly.
Education
Associate of Arts - Archeology
Metropolitan Community College
Kansas City, MO03-2028
High School Diploma -
Belton High School
Belton, MO05-2024
Skills
- Patience and composure
- Complaint handling
- Payment processing
- Check-in and Check-out procedures
- Guest relations
- Team player mentality
- Guest registration
- Security awareness
- Professional appearance
- Hospitality experience
- Strong interpersonal skills
- Greeting and directing
- Customer service
- Guest accommodations
Timeline
Guest Service Associate
Kc Sporting
02.2026 - Current
Door Dash Driver
DoorDash
02.2025 - Current
IMO's Pizza Crew Member
IMO'S Pizza
03.2024 - 07.2024
Domino's Driver
Domino's Pizza
02.2024 - 03.2024
Associate of Arts - Archeology
Metropolitan Community College
High School Diploma -
Belton High School