Theater Associate
Marcus Theatres
Country Club Hills, IL
04.2024 - Current
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the theater throughout shift.
- Assisted guests in locating seats inside auditoriums prior to showtime.
- Processed online orders for advanced ticket purchases using computer system software.
- Worked closely with team members to ensure smooth operations during busy periods.
- Greeted customers and provided them with seating information.
- Answered phone calls regarding movie times, ticket availability, and other inquiries from customers.
- Performed cash handling duties such as taking payments for tickets or snacks at concession stand.
- Stocked concession stands with food items according to company standards.
- Replenished concession stand supplies, keeping inventory levels optimal for customer demand.
- Swept food, debris and trash off of lobby and movie room floors.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
- Engaged with customers to provide movie recommendations and information on upcoming releases.
- Assisted in the training and orientation of new employees, sharing knowledge and operational procedures.
- Performed ushering duties and assisted customers with seating.
