Malachi White
North Hollywood,CA
Summary
Hello!
Truly I'm not a fan of describing in basic ways! But as I describe myself I can express that I am
an extremely driven employee with a hunger to improve In my craft and further my educational knowledge in my line of work. With strong academics combined with a unique background, I aim to transition into a new field of life and become an expert in the field of CS and aim progress with my future team and associative alliances throughout along-term relationship.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavioral Interventionist
Intercare Therapy
Los Angeles, CA
07.2023 - Current
- Implementing care plans for new intervention techniques
- Manage online reports and communications systems via electronic report systems
- Evaluated and accommodated changes within the workspace
- Documented continuous daily actions, logs, and behaviors
- Marketed and handled verbal/electronic communications.
- Collaborated with teachers, administrators, parents and guardians, and other professionals to ensure student success.
- Facilitated team meetings to discuss student progress and plan for future services.
- Modeled social, peer facilitation and peer training to achieve academic, social, emotional and behavioral goals.
- Maintained student records in accordance with district standards.
Technical Support Specialist
Best Buy
Jacksonville, FL
09.2021 - 01.2023
- Utilized knowledge of applications, programming, and systems functionality to assist employees with technical needs
- Delivered expert technical assistance to customers, addressing a wide range of inquiries regarding computers, laptops, peripherals, and software applications
- Organized and facilitated technology workshops and training sessions for customers, empowering them to maximize the utility of their devices and software
- Maintained a deep understanding of the latest technology trends, product releases, and industry developments to provide up-to-date information to customers.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Troubleshot system errors and identified potential solutions.
- Maintained an inventory of installed software products and their associated licenses.
Assistant Project Manager (Internship)
Duval County Public Schools
Jacksonville, FL
10.2021 - 02.2022
- Project / Event coordinator, customer service, tour guide, and science instructor
- Oversaw the work of campaigns, District changes, parental controls and student directives
- Ensured that safety protocols were followed at all times in work areas during client collaborations and events.
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Developed project plans, identified resources and established deadlines.
- Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.
- Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.
- Prepared monthly progress reports summarizing key accomplishments achieved since the last report.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Education
Associate in Arts (AA) -
Florida State College at Jacksonville
07.2022
High School Diploma -
River City Science Academy Middle-High school
05.2021
Bachelor of Science - Computer Science
California State University, Northridge
Northridge, CASkills
- Professional Speaking
- Partially Bi-Lingual
- Customer service (1 year)
- Direct sales
- Vital Signs
- Computer skills
- Communication skills (3 years)
- Phone etiquette
- Cashiering (2 years)
- Sales
- Patient Care (1 year)
- EMR Systems
- Medical Records (2 years)
- Technical support (2 years)
- Analytics (1 year)
- SQL (1 year)
Certification
- Certified Medical Assistant
- BLS Certification
- PCA
- First Aid Certification
- CPI Certification
- Certified Behavioral Health Technician
- Driver's License
- Professional skills: Marketing, Complex problem solving, Customer Service, Communication, Analytics skills.
- Technical skills: Data Research and Validation, Statistical Analysis, Data Analysis, Business Analysis, SQL, Tableau, Java Script, Python programming, MS Excel.
Languages
English
Professional
Spanish
Limited
Timeline
Behavioral Interventionist
Intercare Therapy
07.2023 - Current
Assistant Project Manager (Internship)
Duval County Public Schools
10.2021 - 02.2022
Technical Support Specialist
Best Buy
09.2021 - 01.2023
Associate in Arts (AA) -
Florida State College at Jacksonville
High School Diploma -
River City Science Academy Middle-High school
Bachelor of Science - Computer Science
California State University, Northridge