Summary
Overview
Work History
Education
Skills
Timeline
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Malady Doung

Long Beach,CA

Summary

Driven data entry and customer service professional seeking a challenging role to excel in. Passionate about delivering accurate data management and providing exceptional customer experiences. Committed to utilizing strong attention to detail, problem-solving, and communication skills to drive customer satisfaction and contribute to organizational success. Ready to contribute as a valuable asset and advance in the field.

Overview

6
6
years of professional experience

Work History

Order Entry Clerk/Accounts Payable Clerk

Sensorex
Garden Grove, CA
02.2023 - Current
  • Processed and documented transactions in company database using Great Plains.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Created packing slips and invoices for outgoing shipments with job-related software.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Compiled, coded and submitted daily invoices to accounting for payment.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Matched orders with invoices and recorded required information.

Customer Service Representative

Saddle Creek Logistics
Buena Park, CA
07.2021 - 12.2022
  • Managed customer orders and inquiries in a professional and efficient manner using Infor.
  • Created packing slips and invoices for outgoing shipments through Amazon portal or AS400.
  • Generated reports to track order progress and delivery status.
  • Prepared invoices, shipping documents, and contracts.
  • Checked inventory records to determine availability of requested merchandise.
  • Sorted and organized merchandise in preparation for shipment.
  • Informed supervisor of parts needed for stock and discrepancies in inventory quantities.
  • Communicated shipment departure and arrival times to clients.
  • Maintained company inventories and completed product counts for reports.

Data Entry Clerk

DDS Legal
Costa Mesa, CA
01.2020 - 11.2020
  • Prepare meeting rooms with paper, pens, water, food if needed, arranged chairs, and ensure meetings start on a timely manner .
  • Answered phone calls and emails to provide information about court procedures.
  • Authenticated copies of court records to prepare docket of cases.
  • Prepared documents recording outcomes of court proceedings.
  • Prepared and issued orders of court, such as probation orders, release documentation, sentencing information, and summonses.

Sales Associate/Ocean Export

CSL Express Line
Compton, CA
02.2017 - 12.2019
  • Generated new leads through market research and outreach to potential customers using Salesforce.
  • Monitored costs, competition and supply and demand through Cargowise to establish and adjust selling prices in order to provide a quote to new or current customers.
  • Communicated weekly with overseas agents to collect cost of freight and calculated all charges to create spreadsheet for customers reference.
  • Scheduled shipments through freight carriers or via ocean freight or air freight.
  • Generated shipping documentation such as bills of lading, packing lists, dock receipts, and certificates of origin.
  • Prepared shipping orders or documentation for international or domestic shipments.

Education

High School Diploma -

Long Beach City College
Long Beach
06.2025

Skills

  • Excellent communication skills
  • 70 WPM
  • Microsoft Office, Excel, PowerPoint proficiency
  • Planning & Organizing

Timeline

Order Entry Clerk/Accounts Payable Clerk

Sensorex
02.2023 - Current

Customer Service Representative

Saddle Creek Logistics
07.2021 - 12.2022

Data Entry Clerk

DDS Legal
01.2020 - 11.2020

Sales Associate/Ocean Export

CSL Express Line
02.2017 - 12.2019

High School Diploma -

Long Beach City College

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Malady Doung