Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Malaika Mathenge

Durham,NC

Summary

Results driven and experienced customer service specialist with 10+ years of top rated client advocacy, enthusiastic team builder and passion for enriching clientele experiences. Skilled in establishing client work benefits, detailed oriented health provider credential reviewing and increasing company data entry productivity. Seeking elevated role in using my creative mindset and skills to problem-solve, give exceptional customer experiences and exceed company goals. Willing to relocate: Anywhere

Overview

10
10
years of professional experience

Work History

Independent Artist

Ifayode Art Designs
12.2017 - Current
  • Self taught painter that uses mixed mediums on canvas and clothing
  • Highlighting indigenous cultures, self actualization, and self healing.
  • Curate and host community events with a concentration in poetry and art
  • Utilizing online platforms to teach and create community dialogue surrounding self awareness

Program Specialist

Fortrea/Labcorp
12.2021 - 12.2024
  • Delivered exceptional client service that resulted in a 30% increase in customer satisfaction ratings.
  • Remarkable completion rate for authorizing and securing client program assistance.
  • Data Entry through CRM database
  • Effective liaison when problem-solving with various insurance companies for verifying medication coverage, securing financial resources and program assistance enrollment.
  • Detail oriented processor for submissions, i.e. Prior Authorizations & Medical Necessity documents needed to ensure medication distribution.

WorkLife Consultant

Workplace Options
05.2015 - 10.2020
  • Review and confirm Licensed Counselors Credentialing documents for completeness, timing and conformity to policy and guidelines.
  • Proven ability to manage high call volumes, complex engagements and build long-standing rapport.
  • Exceptional success rate for securing client and client dependent child care and/or elder care with company related facilities and care-giving agencies.
  • Manage feedback from employees through company Microsoft applications.

Education

B.S. - Therapeutic Recreation

Winston-Salem State University
12.2012

Skills

  • Microsoft Office
  • Program management
  • Technical proficiency
  • Interpersonal skills
  • Complaint handling
  • Social media marketing
  • CRM software
  • Advocacy
  • Typing
  • Stress management

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteer Work
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Music
  • Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Drawing and Painting
  • Creative Writing

Timeline

Program Specialist

Fortrea/Labcorp
12.2021 - 12.2024

Independent Artist

Ifayode Art Designs
12.2017 - Current

WorkLife Consultant

Workplace Options
05.2015 - 10.2020

B.S. - Therapeutic Recreation

Winston-Salem State University

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Malaika Mathenge