Malaika Miller
Wappingers Falls
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Youth support service
Office of Children and Family Services
Goshen
07.2025 - Current
- Supervise and manage the daily activities of juveniles in a detention center, ensuring a safe and secure environment.
- Develop and implement individualized rehabilitation and behavior modification plans tailored to each juvenile's needs.
- Facilitate group and individual counseling sessions to promote positive behavioral changes and personal development.
- Collaborate with social workers, educators, and law enforcement to coordinate comprehensive care and support for juveniles.
- Conduct regular assessments and progress evaluations to monitor and document each juvenile's development and compliance with rehabilitation plans.
Correctional Officer
Correctional Officer
10.2019 - 07.2025
- Supervise incarcerated individuals during visits, recreational programs, and congregate activities to maintain safety and security.
- Inspect assigned areas and conduct searches to detect contraband, ensuring adherence to institutional policies.
- Observe inmate behavior and make appropriate recommendations for medical or psychiatric referrals, documenting all activities in a daily log book.
Samsung Representative
Samsung
Brooklyn
02.2019 - 10.2019
- Cultivated positive customer relationships through professional engagement and courteous service, effectively assessing needs and recommending appropriate products.
- Communicated activity reports to Retail Operations, ensuring accurate tracking of customer interactions and inventory management.
- Maintained a pristine and organized work environment, enhancing the overall customer experience and operational efficiency.
Sales Support Representative
AT&T Mobility
Brooklyn
07.2015 - 09.2018
- Assisted customers in selecting wireless products, ensuring clear communication of terms and conditions.
- Managed store inventory and operations, including invoice processing, payment acceptance, and contract administration.
- Addressed and resolved customer service inquiries, conducted training workshops, and maintained store presentation standards.
Assistant Manager - Wireless Sales Representative
Wireless Ritz (Authorized Sprint Retailer)
Brooklyn
07.2013 - 07.2015
- Assisted in daily management to optimize workflow and manage customer engagement, ensuring high levels of satisfaction and retention.
- Trained and evaluated sales staff, focusing on performance improvement and adherence to established sales and inventory management procedures.
- Facilitated weekly reporting by collecting, reviewing, and analyzing sales metrics to inform strategic decisions and enhance operational efficiency.
Sales Representative
Macy's Department Store Company
Manhattan
12.2014 - 06.2015
- Delivered high-quality customer service, meeting sales targets through effective product knowledge and customer engagement.
- Conducted regular inventory management, ensuring accuracy in merchandise records and reconciling daily cash transactions.
Circulation Desk Attendant
Southworth Library Learning Commons
Canton
02.2013 - 12.2013
- Assisted patrons in navigating reference databases and managing circulation of library materials, ensuring timely returns and maintaining system orderliness.
- Delivered technical support for network computers and handheld devices, and compiled survey data for analysis, complementing administrative tasks such as typing and document management.
Education
Bachelor of Arts - Liberal Studies
Southern New Hampshire University
Hooksett, NH 02.2025 - 09.2025
A.A.S. - Liberal Arts
Kings Borough Community College
Brooklyn, NY 09.2025 - 07/2014
Timeline
A.A.S. - Liberal Arts
Kings Borough Community College
09.2025 - 07/2014
Youth support service
Office of Children and Family Services
07.2025 - Current
Bachelor of Arts - Liberal Studies
Southern New Hampshire University
02.2025 - 09.2025
Correctional Officer
Correctional Officer
10.2019 - 07.2025
Samsung Representative
Samsung
02.2019 - 10.2019
Sales Support Representative
AT&T Mobility
07.2015 - 09.2018
Sales Representative
Macy's Department Store Company
12.2014 - 06.2015
Assistant Manager - Wireless Sales Representative
Wireless Ritz (Authorized Sprint Retailer)
07.2013 - 07.2015
Circulation Desk Attendant
Southworth Library Learning Commons
02.2013 - 12.2013