Malaika Washington
Phoenix,AZ
Summary
Authorized to work in the US for any employer Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Mortician Assistant
Best Funeral Services
Peoria, AZ
11.2023 - Current
- Dressed, cosmeticized, and casketed the deceased according to family specifications.
- Transported remains from place of death to mortuary facility.
- Conducted postmortem examinations when required by law or requested by family members.
- Utilized specialized equipment such as embalming tables, drainage systems, refrigeration units.
- Removed deceased from place of death and transported to funeral home.
- Managed inventory of supplies related to embalming, preparation, and presentation of the deceased.
- Assisted in bathing, dressing and grooming of the client as needed.
Receptionist
Chapel of the Chimes
Glendale, AZ
01.2023 - 10.2023
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments and meetings for management team.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- experience with excel, microsoft word, and excel
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Server/Bartender
Carlsbad Tavern
Scottsdale, AZ
05.2022 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Caregiver
Arcadia Home Care Services
Phoenix, AZ
04.2021 - 05.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
Bartender
Topgolf
Scottsdale, AZ
03.2020 - 05.2021
- I make and serve drinks
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Completed regular bar inventories and daily requisition sheets.
Bartender
Slippery fish
Tamuning, GU
09.2019 - 02.2020
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Customer Service, POS Sales, Customer Service Representative
Dell Technologies
Los Angeles, CA
04.2018 - 09.2019
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assessed customer needs to provide assistance and information on product features.
Bartender
Tilted Kilt
Los Angeles, CA
05.2017 - 09.2019
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Customer Service Rep
solar city
Phoenix, AZ
06.2015 - 04.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Concession Worker
Allied Staffing
Phoenix, AZ
04.2013 - 09.2015
- Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
- Greeted customers, answered questions and provided food and drink recommendations.
- Operated cash registers, counted money and logged daily sales and expenditures.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Allied Staffing Agency
Tempe
- Arizona
- Operate POS system to input customer orders
- Receive payment for services and properly handle petty cash
Education
Associate - Mortuary Science
Chandler-Gilbert Community College
04-2026
Basic Life Support (BLS) -
National CPR Foundation
01.2022
Children's Life Support
National CPR Foundation
01.2021
High school diploma -
red mountain high school
04.2014
Skills
- Bartending
- Computer skills (4 years)
- Records Management
- Microsoft Office
- Attention to Detail
- Data Entry
- Waitress
- POS
- Restaurant Experience
- American Sign Language - Intermediate
- Food safety understanding
- Knowledge of state regulations
- Compassionate client care
- First aid and safety
- Cash management experience
- MS Word, Excel and Outlook
- Administrative Support
- Compassion and Empathy
- Mortuary operations
- Sanitation Procedures
- MS Word, Excel, and Outlook
- Autopsy assistance
- Continuous Improvement
- Remains identification
- Professionalism
- Autopsy approaches
- Reliable transportation
Timeline
Mortician Assistant
Best Funeral Services
11.2023 - Current
Receptionist
Chapel of the Chimes
01.2023 - 10.2023
Server/Bartender
Carlsbad Tavern
05.2022 - 01.2023
Caregiver
Arcadia Home Care Services
04.2021 - 05.2022
Bartender
Topgolf
03.2020 - 05.2021
Bartender
Slippery fish
09.2019 - 02.2020
Customer Service, POS Sales, Customer Service Representative
Dell Technologies
04.2018 - 09.2019
Bartender
Tilted Kilt
05.2017 - 09.2019
Customer Service Rep
solar city
06.2015 - 04.2017
Concession Worker
Allied Staffing
04.2013 - 09.2015
Allied Staffing Agency
Associate - Mortuary Science
Chandler-Gilbert Community College
Basic Life Support (BLS) -
National CPR Foundation
Children's Life Support
National CPR Foundation
High school diploma -
red mountain high school