Malak Deeb
San Jose,CA
Summary
Goal-oriented marketing professional with expertise in data analytics, KPI tracking and campaign optimization. Gifted communicator and decisive planner with excellent project, time and strategy management skills. Innovative and cutting-edge with a discerning nature.
Overview
6
6
years of professional experience
Work History
Freelancer/Marketing
L'Oreal Luxe
2855 Stevens Creek Blvd, Santa Clara, CA 95050
08.2022 - Current
- Monitored online trends, conversations and innovations to optimize strategies.
- Strengthened brand communication with in-depth analyses of competitors, market and economic changes.
- Measured and evaluated brand digital performance to present weekly findings to management.
- Led projects to redesign web pages, diversify strategies and revitalize social media presence.
- Developed marketing strategies for various products based on key performance indicators such as location, size and popular makeup trends.
Lead Beauty Advisor
Sephora
Old Town Center, 50 University Ave B260, Los Gatos
08.2021 - 06.2022
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Participated in weekly trainings, in order to increase product knowledge and learn about common ingredients in Sephora cosmetics, resulting in sales of a wider range of products
- Managed and allocated budgets for various work-related expenses, showcasing my strong financial acumen and attention to detail.
Lead Sales Associate
Swarovski
925 Blossom Hill Rd, 1217 Oakridge Mall
07.2019 - 08.2021
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Took charge of the stores finances by checking out customers, counting money and safely
delivering each days sales to the bank on time - Engaged in monthly professional development workshops and training sessions to enhance skills and knowledge
Shift Supervisor
Via Mia Pizza
5251 Camden Ave, San Jose, CA 95124
06.2017 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Promoted a positive and collaborative work environment by planning events to boost employee morale and satisfaction
Education
Bachelor of Arts - Communication
San Jose Sate University
1 Washington Sq, San Jose, CA 9519212.2023
Associate of Science - Social And Behavioral Science
San Jose City College
San Jose, CA05.2022
Skills
- Conflict Mediation
- Data Analytics
- Email Promotions
- Digital Communications
- Social Media Engagement
- KPI Understanding
- Media Relations
- Marketing Strategy Management
- Competitive Analysis
- Microsoft Excel
- Team Leader
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Arabic
Full Professional
Spanish
Limited Working
Timeline
Freelancer/Marketing
L'Oreal Luxe
08.2022 - Current
Lead Beauty Advisor
Sephora
08.2021 - 06.2022
Lead Sales Associate
Swarovski
07.2019 - 08.2021
Shift Supervisor
Via Mia Pizza
06.2017 - 07.2019
Bachelor of Arts - Communication
San Jose Sate University
Associate of Science - Social And Behavioral Science
San Jose City College