Malak Malak
Whitehall Township,PA
Summary
Biobehavioral Health professional with a Bachelor of Science degree and a diverse background spanning multiple industries. Demonstrates strong skills in data analysis, communication, and operational oversight, effectively coordinating research projects and ensuring compliance. Committed to advancing health education and community outreach, leveraging a nuanced understanding of biobehavioral health to drive positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Kids Peace
12.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Research Coordinator
LVHN
01.2024 - 12.2024
- Coordinate diverse research projects ensuring timely execution and compliance
- Communicate complex data clearly to teams and stakeholders, enhancing understanding
- Ensure meticulous protocol management and data accuracy for reliable outcomes
- Utilize data management systems and statistical tools for insightful analysis
- Adhere to ethical standards and regulations, maintaining study integrity
- Manage multiple research projects, ensuring meticulous protocol adherence, data accuracy, and regulatory compliance across all stages of study execution
Dental Assistant
Bright Dental
01.2021 - 12.2023
- Demonstrated exceptional interpersonal skills by warmly greeting and preparing patients for dental treatments, cultivating an environment that prioritized their comfort and relaxation
- Provided invaluable assistance to patients by delivering clear and comprehensive pre- and postoperative instructions, ensuring a thorough understanding and adherence to treatment guidelines
- Exhibited a high level of proficiency in dental procedure support, actively assisting dentists and hygienists through the adept handling of instruments, effective suctioning, and the timely provision of necessary materials
- Orchestrated the meticulous preparation of treatment rooms, showcasing organizational prowess in arranging and stocking appropriate instruments and materials tailored to the unique requirements of each procedure
- Uphold rigorous standards of infection control and sterilization, contributing to the creation of a safe and pristine environment
- Collaborated harmoniously with the dental team to optimize workflow efficiency and uphold the delivery of top-tier patient care
Store Manager
Dunkin Donuts
01.2017 - 12.2020
- Led and supervised a dynamic team by overseeing recruitment, training, and motivation programs, showcasing a proven track record in assembling and managing high-performing teams
- Spearheaded impactful team-building initiatives, implementing strategic approaches that fostered collaboration and cohesion among team members, resulting in improved overall team performance
- Exemplified a steadfast commitment to delivering outstanding customer service, consistently exceeding expectations by adopting customer-centric approaches and fostering a culture of service excellence
- Successfully enhanced customer satisfaction through targeted initiatives, providing concrete examples of instances where proactive measures were taken to address customer needs, resulting in increased overall satisfaction scores
- Demonstrated exceptional problem-solving skills by effectively resolving customer issues, ensuring a positive and seamless experience for patrons, and contributing to a reputation for excellence in customer relationship management
Education
Bachelor of Science - Biobehavioral Health
The Pennsylvania State University
12.2022
Skills
- Stakeholder Engagement
- Clinical Research
- Problem-solving
- Operational Oversight
- Communication
- Health Education
- Community Outreach
- Software Installation
- Data Security
- Customer Service
- Team Management
- Rehabilitation Guidance
Certification
- CPR Certification
- Driver's License
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Mental Health Technician
Kids Peace
12.2024 - Current
Research Coordinator
LVHN
01.2024 - 12.2024
Dental Assistant
Bright Dental
01.2021 - 12.2023
Store Manager
Dunkin Donuts
01.2017 - 12.2020
Bachelor of Science - Biobehavioral Health
The Pennsylvania State University
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