Malaka Samuel
Ottumwa,IA
Summary
Organized Scan Coordinator with driven work ethic and history of timely attendance. Reliable and dependable with excellent communication and teamwork skills. Friendly and helpful to deliver positive customer experiences. Efficient Scanner with organized and diligent approach to handling high-volume processing demands. Completes orders quickly by locating, packaging, and shipping products to customers across world. Highly accurate in completing daily logs and maintaining accurate inventory counts.
Overview
3
3
years of professional experience
Work History
Scanner
FedEx
Ottumwa, IA
04.2023 - Current
- Scanning Boxes/ Packages
Scanner
Lineage Logic
Ottumwa, Iowa
01.2024 - 07.2024
- Adjusted scanning settings according to specific requirements of each job.
- Assisted in the development of new scanning procedures and processes.
- Loaded and unloaded freight from delivery vehicles using pallet jacks and other material handling equipment.
- Used RF scanner guns to scan barcodes on products for accurate inventory tracking and traceability purposes.
Customer Representative
TLC Associates
Ottumwa, IA
01.2022 - 03.2023
- Provided product and service information to customers.
- Resolved customer complaints promptly and efficiently.
- Maintained customer records in company database.
- Processed orders, forms and applications accurately.
- Assisted customers with purchase decisions based on needs analysis.
- Developed positive relationships with customers through friendly interactions.
- Managed large amounts of incoming calls, emails and chats simultaneously.
Supervisor
TMone LLC
Iowa City, IA
02.2022 - 08.2022
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
High School Diploma -
Proviso East High School
Maywood, IL06-2013
Some College (No Degree) -
Scc Community College
Burlington, IASkills
- Analytical mindset
- Data Interpretation
- Pattern Recognition
- Information Gathering
- Accuracy and Precision
- Continuous Improvement
- Excellent Communication
- Multitasking
- Active Listening
- Written Communication
- Self Motivation
Timeline
Scanner
Lineage Logic
01.2024 - 07.2024
Scanner
FedEx
04.2023 - Current
Supervisor
TMone LLC
02.2022 - 08.2022
Customer Representative
TLC Associates
01.2022 - 03.2023
High School Diploma -
Proviso East High School
Some College (No Degree) -
Scc Community College
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