Malaki Peffer
Shamokin,PA
Summary
At Knoebels Amusement Park, I excelled as a Games Operator, significantly enhancing player engagement and exceeding sales targets through expert customer service and effective promotional strategies. Skilled in cash handling and relationship building, I consistently achieved high customer satisfaction, contributing to increased game revenue.
Overview
4
4
years of professional experience
Work History
Games Operator
Knoebels Amusement Park
06.2020 - Current
- Enhanced player experience by ensuring smooth game operations and providing excellent customer service.
- Provided clear instructions to players on how to participate in games, ensuring an enjoyable experience for all participants.
- Exceeded sales targets consistently by establishing rapport with guests and encouraging them to try additional games or attractions within the venue.
- Handled cash transactions accurately, processing payments quickly while maintaining proper financial records.
- Achieved high levels of customer satisfaction through consistent delivery of friendly service and quick problem resolution when issues occurred.
- Increased game revenue by promoting upsells and add-ons to players effectively.
Education
High School Diploma -
Shamokin Area High School
Shamokin, PA06.2024
Skills
- Customer Engagement
- Brand Awareness
- User Support
- Promotional strategies
- Customer Service
- Cash handling expertise
- Basic Math Competence
- Inventory management knowledge
- Relationship Building
- Product and Service Sales
Timeline
Games Operator
Knoebels Amusement Park
06.2020 - Current
High School Diploma -
Shamokin Area High School
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