Malaki Rhode
Cedaredge,CO
Summary
Proven leader with a track record of enhancing productivity and quality at Snow Capped Cider through effective operations management and strong leadership abilities. Skilled in production planning and staff management, achieving significant improvements in workflow optimization and customer satisfaction. Demonstrated expertise in safety management and quality control, ensuring compliance and high standards. Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader.
Overview
7
7
years of professional experience
Work History
Production Manager/ Cellar Master
Snow Capped Cider
05.2019 - Current
- Resolved issues quickly to maintain productivity goals
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction
- Managed continuous improvement initiatives to drive gains in quality, flow, and output
- Delivered direct feedback to senior management regarding project visibility and status
- Reviewed maintenance and repair problems to determine appropriate action for resolution
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals
- Estimated labor requirements to support anticipated workload
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head-on
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
Delivery Driver
Snow Capped Cider
05.2019 - Current
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing the best and most efficient routes
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Read maps, followed oral and written instructions, and used GPS technology to make deliveries
- Operated the vehicle safely in highly congested areas with no traffic violations
- Loaded the truck and properly secured items to prevent damage for deliveries
- Maintained an upbeat, positive attitude in a busy, customer-focused environment
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Managed customer inquiries and complaints in a polite and professional manner.
General Manager
Grand Mesa Lodge
06.2021 - 12.2021
- Cultivated a culture of continuous improvement by encouraging feedback from both guests and employees, using insights garnered to implement process improvements where necessary
- Coordinated events on-site, working closely with clients to ensure the successful execution of their functions or gatherings
- Effectively managed front desk operations, ensuring efficient check-in and checkout processes for guests in addition to addressing any issues or concerns during their stay
- Enhanced property appearance, overseeing regular maintenance and renovations to maintain an inviting atmosphere
- Ensured compliance with all industry regulations and safety standards, maintaining a secure environment for guests and employees alike
- Developed relationships with local businesses to create cross-promotional opportunities, driving additional foot traffic to the property
- Increased customer service ratings through personable service
- Provided exceptional service and assistance to guests upon check-in
- Offered appropriate reservation options based on expected attendees when coordinating events
- Booked large groups for weddings, seminars, conferences, and other events, providing the best available room rates.
Boat House Manager
Black Canyon Anglers
05.2017 - 05.2019
- Improved fleet availability by closely monitoring boat usage patterns to optimize rotation schedules
- Enhanced customer satisfaction by efficiently managing boathouse operations and maintaining a clean, safe environment
- Monitored inventory levels to ensure adequate supplies were available for day-to-day operations while minimizing waste
- Conducted regular inspections of boats and equipment, scheduling maintenance as needed to extend their useful life
- Transported clients and all necessary gear for multiday trips in the backcountry with accuracy to ensure nobody was at risk in the event of an accident on the river.
Education
High School Diploma -
Cedaredge Highschool
Cedaredge, CONo Degree - Education/ Wildlife Management
Fort Lewis College
Durango, CO05.2015
Skills
- Production Planning
- Operations Management
- Strong leadership abilities
- Staff Management
- Safety Management
- Quality Control
- Materials Management
- Customer Support
- Equipment Operation
- Workflow Optimization
- Inventory management specialist
Accomplishments
- Operated the company in a way that was helpful to become the most awarded cidery in the nation.
- Completed pommelier training to become one of two certified pommeliers in the state of Colorado.
- Helped facilitate winning Cider Maker of the Year for Snow Capped Cider in 2024, the most prestigious award in the cider industry.
- Maintained efficient production practices to assist the company in its growth from one state of distribution to the current five states.
Timeline
General Manager
Grand Mesa Lodge
06.2021 - 12.2021
Production Manager/ Cellar Master
Snow Capped Cider
05.2019 - Current
Delivery Driver
Snow Capped Cider
05.2019 - Current
Boat House Manager
Black Canyon Anglers
05.2017 - 05.2019
High School Diploma -
Cedaredge Highschool
No Degree - Education/ Wildlife Management
Fort Lewis College
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