Mercy Zaveri
Thiensville,WI
Summary
Resourceful manufacturing professional with a diverse work history, including customer service, operations, aviation, and entertainment. Proven success in building relationships, communication, problem-solving, and adaptability. Strives for success in fast-paced environments. Known for high productivity, creativity, and efficient task completion.
Overview
20
20
years of professional experience
Work History
CS Account Manager/Master Production Scheduler
Siegfried Grafton, Inc
Grafton, WI
05.2025 - Current
- Manages sales orders, confirmations, and billing documents.
- Owns capacity scheduling.
- Prepares monthly Schedule Adherence report.
- Coordinates with project management to ensure the timely delivery of products and services to clients.
- Interfaces with records management systems, eSOP, and TrackWise.
- Helps manage capacity by working with Production to meet customer demand.
- Communicates with the Master Data team to ensure accurate customer account information.
Master Material Planner
Siegfried Grafton, Inc (formerly CURIA GLOBAL)
Grafton, Wisconsin
09.2023 - Current
- Responsible for raw material planning for pharmaceutical manufacturing.
- Creating requisitions for purchase orders.
- Interfacing with records management systems.
- Using SAP for production planning and maintaining pharmaceutical recipes.
- Creating change control documents in the electronic records system for supplier and vendor updates.
- Collaborating with other departments regarding material availability and usage.
- Contacting suppliers to verify shipment details
Supervisor- Customer Service
GEOPHYSICAL SURVEY SYSTEMS, INC
Nashua, NH
11.2020 - 09.2023
- Managed a customer service team of four, including a sales order entry associate, an RMA coordinator, and a logistics coordinator.
- Operated in each position using Infor Visual ERP system and cross-trained the team in basic procedures of each function
- Held IATA DG certification, submitted AES filings, created export documents, and used software for carriers FedEx, UPS, and DHL.
Shipping/Receiving
GAVISH, INC
Bedford, NH
02.2014 - 11.2020
- Responsible for all inbound international shipments of industrial sapphire
- Processed orders and shipped via appropriate shipment methods such as UPS, FedEx
- Performed cycle counts for inventory in QuickBooks
- Maintained and ordered supplies
- Initiated change to barcode labeling using Bar Tender software.
Instructor/Trainer
MACK HILL RIDING ACADEMY
Amherst, NH
02.2006 - 06.2019
- Instructed beginner through advanced English riding students in all aspects of riding and horsemanship
- Managed training of horses
- Made recommendations for advancement of horses and riders
- Scheduled employees and students
- Developed marketing materials
- Organized and facilitated special programs
- Supervised working students.
Education
Bachelor of Arts Degree - Human Services- Social Work
Franklin Pierce University
Rindge, NHSkills
- GMP Manufacturing, GDP
- SAP, Oracle EBS, MRP, Infor, Visual ERP
- Manufacturing Customer Service Management
- Import/Export Logistics, AES filings
- IATA DG certification
- Aviation experience: GA/FBO, airline, air cargo
- Interpersonal Skills
- Attention to Detail
- Production Planning
- Warehouse Operations
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving aptitude
- Presentation Skills
- Team Collaboration
- Professionalism
- Order management
- Capacity scheduling
Militaryexperience
New Hampshire Air National Guard, 260th Air Traffic Control Squadron, Pease AGB, NH, Material Control Specialist 2S051, 12/1999, 12/2005, Provided material control for deployable air traffic control operators and equipment. Maintained inventory, performed serviceability checks, shipped and received items. Maintained spares kits for real world deployments. Operated forklift and 5-ton vehicle. (Secret Clearance)
Timeline
CS Account Manager/Master Production Scheduler
Siegfried Grafton, Inc
05.2025 - Current
Master Material Planner
Siegfried Grafton, Inc (formerly CURIA GLOBAL)
09.2023 - Current
Supervisor- Customer Service
GEOPHYSICAL SURVEY SYSTEMS, INC
11.2020 - 09.2023
Shipping/Receiving
GAVISH, INC
02.2014 - 11.2020
Instructor/Trainer
MACK HILL RIDING ACADEMY
02.2006 - 06.2019
Bachelor of Arts Degree - Human Services- Social Work
Franklin Pierce University