Malaya Bales
Tacoma
Summary
Experienced candidate with a vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions.
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Crew Member
McDonald's
Spanaway
03.2025 - Current
- Prepared and served food items according to safety and quality standards.
- Assisted team members during busy periods to ensure smooth service.
- Engaged with customers, addressing inquiries and providing recommendations.
- Participated in training new crew members on operational procedures.
- Organized and restocked supplies to support operations and team productivity.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Cashier
footlocker
Tacoma
04.2024 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Accurately processed customer payments using cash, credit cards, and checks.
- Developed strong customer relationships to support satisfaction and loyalty.
- Assisted with training and mentoring new team members.
Babysitting
Family and Friends
- Performed regular check-ins with parents regarding progress made during babysitting hours.
- Provided emotional support to children who were feeling overwhelmed or upset while babysitting.
- Developed excellent problem-solving skills when dealing with unexpected situations that arose during babysitting sessions.
Education
Online -
Acellus Academy
02.2024 - 05.2026
High School -
Kentridge High School
Kent, WASkills
- Performance Analysis
- Community involvement
- Strategic Thinking
- Leadership abilities
- Decision making
- Effective communication
- Growth mindset
- Communication skills
- Creativity and innovation
Certification
Food handler license
Timeline
Crew Member
McDonald's
03.2025 - Current
Cashier
footlocker
04.2024 - Current
Online -
Acellus Academy
02.2024 - 05.2026
Babysitting
Family and Friends
High School -
Kentridge High School