Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MALAYA BRENTON

Summary

Motivated and highly organized professional with a drive for providing services and resources to the substance abuse community with five years of relevant experience. Committed to continuous learning and growth opportunities, thriving on new challenges. Experienced in case management, community outreach programs, and managerial tasks. Passionate about helping others, dependable, resourceful, and committed to excellence and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Withdrawal Management Intake Coordinator

New Vision
Casper, WY
11.2022 - Current
  • Streamline the intake process by implementing efficient data collection and organization methods
  • Coordinate interdisciplinary communication for smoother transitions between care providers
  • Ensure regulatory compliance by maintaining up-to-date records and documentation
  • Reduce errors in patient data entry with thorough verification processes and attention to detail
  • Collaborate with healthcare professionals to ensure patients received appropriate services and resources
  • Maintain strict confidentiality of patient information, adhering to HIPAA guidelines and company policies
  • Provide excellent customer service to patients, family members, and healthcare providers during the intake process
  • Develop strong relationships with referral sources, resulting in increased referrals for services provided by the organization
  • Resolve issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision
  • Conduct initial assessments of patient needs and eligibility for various programs or services offered by the organization
  • Contribute to a positive work environment through effective teamwork and open communication among colleagues
  • Promote higher levels of collaboration between departments via regular meetings and clear communication channels
  • Implement best practices in record-keeping as per organizational standards, ensuring accuracy across all documents
  • Establish rapport with patients through empathetic listening skills and providing relevant information regarding their care plans
  • Expedite critical cases through close coordination with clinical teams, reducing wait times for essential services
  • Organize paperwork such as charts and reports for office and patient needs
  • Answered phone calls and provided new clients with required criteria to initiate service
  • Enter referrals into appropriate system based on type of referral obtained
  • Complete intake assessment forms and filed clients' charts

Probation and Parole Agent

Wyoming Department Of Corrections
, WY
06.2021 - 10.2022
  • Enhanced public safety by effectively supervising and monitoring parolees'' compliance with court-ordered conditions
  • Reduced recidivism rates by providing appropriate resources and guidance to help clients successfully reintegrate into society
  • Conducted thorough investigations and prepared comprehensive pre-release reports for consideration by parole boards
  • Collaborated with community partners to secure housing, employment, and educational opportunities for clients, promoting self-sufficiency
  • Maintained detailed case files and documented all interactions with clients to ensure accurate recordkeeping
  • Performed regular home visits to assess living conditions and provide support in maintaining a stable environment
  • Responded promptly to violations of conditions, initiating appropriate corrective actions or revocations as necessary
  • Developed tailored case management plans that addressed individual needs and risk factors, fostering successful reentry experiences
  • Facilitated productive communication between clients, their families, and relevant community stakeholders for better outcomes
  • Completed ongoing training in areas such as mental health, substance abuse treatment, and crisis intervention techniques to enhance professional expertise
  • Monitored electronic tracking devices for high-risk offenders, ensuring their adherence to court-mandated restrictions on movement or contact
  • Tested clients regularly for drug use as part of comprehensive supervision strategies aimed at preventing relapse and supporting recovery efforts
  • Utilized evidence-based practices in the development of supervision strategies that addressed criminogenic needs while minimizing risks to public safety
  • Worked closely with law enforcement agencies during searches or apprehensions of absconding or noncompliant offenders to maintain order within communities
  • Coordinated with treatment providers in implementing structured programs designed to address clients mental health, substance abuse, or behavioral issues
  • Conducted risk assessments and made informed decisions on appropriate supervision levels for each individual case, balancing accountability with the potential for successful reintegration
  • Participated in multidisciplinary team meetings to discuss cases, share information, and collaborate on effective strategies for managing complex offender populations
  • Counseled over 100 clients on problem-solving and crisis resolution to develop strategies for goal attainment
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers
  • Reported violations of probation and parole conditions to appropriate authorities and maintained record of case activity
  • Served as court liaison by attending court hearings and presenting reports and recommendations

Juvenile Case Manager

Albany County Court Supervised Treatment Program
Laramie, WY
09.2019 - 06.2020
  • Employed effective time management to meet all deadlines
  • Developed participant handbooks for the juvenile program to evaluate the program's efficiency
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Office Associate

University of Wyoming Foundations
Laramie, WY
09.2016 - 05.2020
  • Allocated incoming grants, endowments, and scholarships to appropriate departments
  • Performed data entry with absolute precision using Excel and Advanced databases
  • Assumed accounting and fund processing responsibilities
  • Cultivated stewardship skills through donor relations and networking
  • Maintained strict confidentiality
  • Gained extensive nonprofit and philanthropy experience
  • Participated in professional development opportunities for institutional advancement and fundraising

Education

Bachelor of Arts And Science - Criminal Justice

University of Wyoming
Laramie, WY
05.2020

Skills

  • Trustworthy and dependable
  • Effective communication, oral and written skills
  • Efficient customer service skills
  • Self-sufficient/ Conflict resolution skills
  • Leadership skills
  • Problem-solving skills
  • People management skills
  • Decision-making skills

Certification

  • National Criminal Justice Honor Society- Alpha Phi Sigma- 2019/2020
  • Motivational Interviewing Training- Summer 2019 & 2021
  • Drug Endangered Children (DEC) Briefing training- Summer 2019
  • SAMHSA online program training- Spring 2020
  • Implementing Programming for Methamphetamine Use in Drug Court Settings- Spring 2020
  • NADCP conference (National Association of Drug Court Professionals)- Spring 2020
  • Tall Cop “The power of Drug Use: Why Teens are at HighEST Risk”- Spring 2020

Timeline

Withdrawal Management Intake Coordinator

New Vision
11.2022 - Current

Probation and Parole Agent

Wyoming Department Of Corrections
06.2021 - 10.2022

Juvenile Case Manager

Albany County Court Supervised Treatment Program
09.2019 - 06.2020

Office Associate

University of Wyoming Foundations
09.2016 - 05.2020

Bachelor of Arts And Science - Criminal Justice

University of Wyoming

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MALAYA BRENTON