Malaya Evans-Fuget
HAMPTON,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Rhythm Analysis Technician(CRAT)
Philips Healthcare
Norfolk, VA
10.2024 - Current
- Work schedule: Full Time 12:00pm-10:30pm 4 days a week for 40 hours
- Consistently adhered to strict infection control standards to ensure a safe environment for both patients and colleagues.
- Supported physicians in the analysis of long-term cardiac telemetry data, leading to better-informed treatment recommendations for patients with chronic conditions.
- Enhanced patient care by accurately monitoring and interpreting EKG data.
- Exhibited strong interpersonal skills when communicating critical information between healthcare teams during high-stress situations.
- Streamlined EKG report processing for prompt diagnosis and treatment plans.
- Demonstrated commitment to patient privacy by maintaining strict confidentiality in accordance with HIPAA regulations.
Claims Service Specialist
GEICO
Virginia Beach, VA
07.2024 - 09.2024
- Work schedule: Full Time 9am-6:00pm Monday-Friday for 40-45 hours a week
- Developed strong relationships with clients, agents, and other stakeholders through prompt communication and professional demeanor.
- Improved customer satisfaction by efficiently resolving insurance claims and addressing inquiries.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices for managing insurance claims effectively.
- Provided exceptional customer service by promptly addressing concerns and communicating updates on claim status.
Phlebotomist
Riverside Mercury West Primary Care
Hampton, VA
01.2022 - 07.2024
- Work schedule: Full Time 8:00am-4:30pm Monday-Friday, one Saturday out the Month 8am-12pm for 40-45 hours a week
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
Collection Technician II
American Red Cross
Hampton, VA
01.2022 - 02.2023
- Work Schedule: Full Time Tuesday-Saturday 6-10 hours a day depending on the blood collection location for 40-50 hours a week
- Scheduled upgrades and regular maintenance, maintaining smooth workflow
- Followed safety protocols and guidelines to maintain safe environment
- Followed all Health Safety and Environmental (HSE) and OSHA policies and procedures throughout donation process
- Maintained alertness and responded to donor reactions during or after donation process and notified appropriate staff
- Prepared donor, donor area and equipment for Donor Blood Collection process
- Identified donor needs and responded to requests and concerns using appropriate research techniques
- Cleaned work environments and verified availability of sufficient operating supplies and forms
- Entered donor data accurately into electronic donor information management systems as outlined in Standard Operation Procedures (SOPs)
- Monitored donors during process and responded to specific alarms or signals arising during donation
- Carefully labeled and packaged samples for transportation to laboratory
- Explained collection procedures, answered questions and helped patients feel comfortable with blood collection process
- Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize risk of spreading diseases and bacteria
- Communicated calmly with blood donors to facilitate positive experience and generate repeat donations
- Adhered strictly to infection mitigation processes, disease control standards and safety protocols
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Prepared tools, equipment and machinery to safely draw blood and transport samples
- Completed phlebotomy tasks in-office and within mobile blood bank units
- Extracted blood specimens in line with lab procedures with minimal bruising to patients
- Determined suitability of tissue and fluid donors based on vital signs and documented medical history
- Retrieved samples from arteries and veins based on patient factors
- Met high-volume targets with focus on safety, compliance and quality control
- Performed blood draws on patients with challenging veins, earning recognition for exceptional technical skills and patient care
- Calibrated and maintained plasma collection machines for accuracy and longevity.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
School Bus Attendant
Newport News Public Schools
Newport News, VA
01.2019 - 01.2022
- Work schedule: Full Time 5:45am-7:00pm Monday-Friday for 50-60 hours a week
- Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Improved communication between parents and school staff by promptly reporting incidents or concerns related to students'' wellbeing.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Collaborated with bus drivers to establish efficient routes, minimizing travel time and maximizing punctuality.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Supported diverse passengers by understanding individual needs and adjusting assistance accordingly.
- Enforced school policies regarding bus behavior, instilling responsibility in students from an early age.
- Managed emergency situations calmly and efficiently, prioritizing student safety above all else.
- Developed strong relationships with students, fostering trust and promoting a sense of community during daily commutes.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Provided first aid care when needed, addressing minor injuries and ensuring overall student health.
- Contributed to an inclusive environment by treating all students fairly regardless of background or abilities.
- Promoted positive interactions among peers, mediating conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Facilitated smooth transitions between school day activities by assisting students with timely arrival at relevant destinations.
School Bus Attendant
Hampton Public Schools
Hampton, VA
08.2018 - 01.2019
- Work schedule: Full Time 6:00am-5:00pm Monday-Friday for 50-60 hours a week
- Aided in the safe evacuation of students during emergency drills, ensuring a thorough understanding of safety protocols.
- Reported any notable incidents or behavioral concerns directly to school administrators for appropriate action steps.
- Participated in ongoing professional development opportunities to stay informed about best practices in student transportation services.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Enforced Virginia safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Accompanied driver throughout assigned routes on each school day.
- Helped load and unload disabled and non-ambulatory passengers.
School Bus Aide
Jessamine County Schools
Nicholasville, KY
11.2016 - 06.2018
- Work schedule: Full Time 6:30am-4:30pm Monday-Friday for 40-50 hours a week
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Documented disciplinary and behavioral incidents in tailored reports.
- Built and maintained positive relationships with teachers, students and parents.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Upheld strict adherence to school policies, fostering an environment of respect and discipline among passengers.
- Communicated effectively with colleagues, sharing pertinent information about individual students'' needs or behavioral concerns.
- Supported bus driver in managing emergency situations, effectively implementing safety protocols.
- Improved overall passenger satisfaction by regularly soliciting feedback from students, parents, and staff members to make necessary adjustments in service delivery.
- Contributed to timely transportation by efficiently assisting students with boarding and disembarking procedures.
- Continuously monitored student behavior on the bus to identify potential safety hazards, taking preventative actions as necessary.
- Enhanced student safety by consistently monitoring bus behavior and addressing issues promptly.
- Assisted students with special needs, ensuring their comfort and well-being during transportation.
Live-In Nanny
Vanessa Gisell Valdez
Nicholasville, KY
09.2016 - 06.2017
- Work schedule: Full Time 24 hour Live-In Nanny Monday-Friday for 40-80 hours a week
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
- Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
- Assisted parents in managing schedules and appointments, ensuring smooth family operations.
- Implemented effective bedtime routines that promoted healthy sleep patterns for both young children and teenagers alike.
- Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
- Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
- Managed behavioral issues effectively, implementing appropriate disciplinary actions in line with parental guidelines.
- Fostered emotional growth and social skills through consistent daily routines and clear communication.
- Collaborated with parents on setting goals for children''s growth, tracking progress regularly through open communication channels.
- Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
ASSISTANT INFANT TEACHER
Amazing Children's Learning Center
Louisville, KY
01.2016 - 06.2016
- Work schedule: Part Time 4:30pm-8:00pm Monday-Friday for 20 hours a week
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
- Boosted cognitive development through intentional planning of stimulating activities suitable for each infant''s unique abilities and interests.
- Improved classroom organization by creating visually appealing and accessible learning stations tailored to infants'' interests and developmental levels.
- Strengthened parent involvement in their child''s education by providing resources and information on supporting infant development at home.
- Maintained accurate records of infant attendance, meal consumption, diaper changes, and other required documentation for licensing purposes.
- Collaborated with lead teachers to develop strategies for addressing individual infant needs and fostering developmental growth.
- Demonstrated flexibility and adaptability when responding to changing classroom needs or unexpected situations, ensuring the well-being of all infants under care.
- Employed creative problem-solving skills to manage challenging infant behaviors, working closely with lead teachers and parents to develop appropriate interventions.
- Supported early language development by consistently engaging in meaningful conversations with infants throughout the day.
- Established strong relationships with parents, maintaining open communication about their child''s progress and any concerns that arose.
NURSERY TEACHER
Kingdom Kids Daycare
Winchester, KY
08.2015 - 09.2015
- Work schedule: Full Time 8:00am-5:30pm Monday-Friday for 45 hours a week
- Enhanced learning experiences by incorporating a variety of teaching methods and materials, such as visual aids and hands-on activities.
- Implemented creative arts projects to develop fine motor skills and encourage self-expression among nursery-aged children.
- Promoted social-emotional development by fostering a nurturing classroom environment where children felt safe, respected, and valued.
- Coordinated with support staff such as special education teachers or therapists to address individual student needs effectively within the classroom setting.
- Managed classroom resources efficiently to ensure all materials were readily available for planned activities throughout the day.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Participated in ongoing professional development workshops to stay current on best practices in early childhood education, ensuring high-quality instruction for students consistently.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained accurate records of student performance data, attendance logs, and other pertinent information required for administrative purposes or parent-teacher conferences.
- Assessed student progress regularly and adapted instructional techniques to meet individual needs, resulting in improved performance for struggling learners.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Monitored classroom to verify safe and secure environment.
Education
High School Diploma -
George Rogers Clark High School
Winchester, KY06.2015
Skills
- Patient Care
- Specimen handling
- Venipuncture
- Order of draw
- CPT coding knowledge
- HIPAA Compliance
- Professionalism and Ethics
- Continuous Learning Attitude
- Insurance Verification
- Payment posting
- Medical Terminology
- Workflow Management
- Knowledgeable in EPIC
- Continuing education
- Paperwork Processing
- Patient Health Information Access
- EKG interpretation
- Clinical documentation
- Cardiac monitoring
- Reliability
- Claims investigation
- Microsoft office
- Confidentiality
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
Certification
- Medical Billing and Coding Essentials Training -7 hours (approximately)
- Professionalism in Allied Health Training - 8 hours (approximately)
- Power Red Technician- American Red Cross
- Certified Rhythm Analysis Technician(CRAT)- Cardiovascular Credentialing International
Timeline
Certified Rhythm Analysis Technician(CRAT)
Philips Healthcare
10.2024 - Current
Claims Service Specialist
GEICO
07.2024 - 09.2024
Collection Technician II
American Red Cross
01.2022 - 02.2023
Phlebotomist
Riverside Mercury West Primary Care
01.2022 - 07.2024
School Bus Attendant
Newport News Public Schools
01.2019 - 01.2022
School Bus Attendant
Hampton Public Schools
08.2018 - 01.2019
School Bus Aide
Jessamine County Schools
11.2016 - 06.2018
Live-In Nanny
Vanessa Gisell Valdez
09.2016 - 06.2017
ASSISTANT INFANT TEACHER
Amazing Children's Learning Center
01.2016 - 06.2016
NURSERY TEACHER
Kingdom Kids Daycare
08.2015 - 09.2015
High School Diploma -
George Rogers Clark High School