MALAYA JANEY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
CRM Intern
Florida Panthers
Sunrise, FL
09.2023 - Current
- Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in the CRM.
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Managed user access rights, roles, and permissions within the system to maintain data security and integrity.
- Integrated third-party applications with the CRM to enhance functionality and streamline operations.
- Implemented new CRM features to optimize workflows, resulting in increased productivity across teams.
- Created custom dashboards for various departments or user groups tailored specifically to their needs.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Analyzed customer interactions and purchasing patterns, enabling more targeted marketing campaigns.
- Collaborated with cross-functional teams to define business requirements and tailor the CRM system accordingly.
Business Manager
University Of Maryland Eastern Shore, UMES
Princess Anne, MD
08.2018 - 12.2021
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Education
Masters Of Education - Sports Management
University of Miami
Coral Gables, FLBachelor Of Science - Accounting
University of Maryland Eastern Shore
Princess Anne, MD12.2021
Skills
- Lead generation techniques
- Cross-selling tactics
- CRM software proficiency
- Campaign Management
- Sales strategy development
- Performance Tracking
- Customer Relations
- Account Management
- Schedule Management
- Customer Relationship Management
- Customer Service
- Computer Skills
- MS Office
- Teamwork and Collaboration
- Decision-Making
- Idea Development and Brainstorming
- Goal Setting
Timeline
CRM Intern
Florida Panthers
09.2023 - Current
Business Manager
University Of Maryland Eastern Shore, UMES
08.2018 - 12.2021
Masters Of Education - Sports Management
University of Miami
Bachelor Of Science - Accounting
University of Maryland Eastern Shore