Malaya Sinclair
Virginia Beach,VA
Summary
Proven track record in enhancing customer satisfaction and managing high-pressure situations gracefully, as demonstrated at Shake Shack. Adept in child supervision and event planning, with a strong work ethic and a team player attitude. Skilled in creating positive, safe environments for children at Funville Playground And Cafe, showcasing reliability and empathy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee
Shake Shack
Virginia Beach, VA
01.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
Children's Party Host
Funville Playground And Cafe
Virginia Beach, VA
03.2022 - 08.2023
- Supervised children's activities, maintaining happiness, safety and well-being.
- Resolved conflict to maintain fun, positive and safe event environments.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Took information about guests' party size, led to seating, offered menus, and [Action].
- Planned parties according to customer specifications.
- Developed detailed plans and schedules for successful event outcomes.
Babysitter
Sinclair Family
South Carolina
01.2022 - 11.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Bayside High School
Virginia Beach, VA06.2025
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Reliability
- Time Management
- Patience and Empathy
- Child Supervision
- Toddler care experience
- School-age children experience
Certification
- CPR First Aid
- Toddler CPR
- Parenting And Child Development
- Reality Works Baby Program
Timeline
Front of House Employee
Shake Shack
01.2024 - Current
Children's Party Host
Funville Playground And Cafe
03.2022 - 08.2023
Babysitter
Sinclair Family
01.2022 - 11.2022
Bayside High School