Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malayia Madison

Arlington, Texas,Texas

Summary

As a Health Administration major, I am focused on acquiring a deep understanding of the complexities of health care administration. My motivation stems from the desire to contribute to positive changes in the industry and improve the lives of individuals. I aim to explore the various roles within health care administration and hope to provide support or leadership to those in these roles in the future. Ultimately, my goal is to have a meaningful impact on patient outcomes. With my background in the food industry, I am able to apply my strong communication and customer service abilities to deliver exceptional service and create a safe environment for great guest experiences. With a background in leadership on the restaurant floor, I have served large numbers of dinner guests in fast-casual settings. I excel in organizing service operations efficiently, even in high-pressure situations. In my career, I am seeking a full-time position that will challenge me professionally and allow me to utilize my interpersonal, time management, and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Cocktail Server

Jane
02.2024 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.

Server

Razzoos
08.2020 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Banana Republic Factory Outlet
09.2019 - 01.2020
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Bed Bath & Beyond
06.2019 - 08.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

BBA - Health Administration

Texas Woman's University
Denton, TX
08.2024

Skills

  • Organizational skills
  • Adaptability
  • Time management
  • Exceptional customer service
  • Efficient multitasking
  • Strong Communication Skills
  • Positive Attitude
  • Computer Skills
  • Ethical Awareness
  • Team Development

Timeline

Cocktail Server

Jane
02.2024 - Current

Server

Razzoos
08.2020 - 03.2023

Sales Associate

Banana Republic Factory Outlet
09.2019 - 01.2020

Sales Associate

Bed Bath & Beyond
06.2019 - 08.2019

BBA - Health Administration

Texas Woman's University
Malayia Madison