TAWANYA SUMNER
Surrency
Summary
Experienced with clinical resource management, ensuring optimal allocation and utilization of resources. Uses analytical skills and problem-solving abilities to improve patient care and operational efficiencies. Track record of effective team collaboration and adaptability to changing healthcare demands.
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
12
12
years of professional experience
Work History
Clinical Resource Specialist CFM
Healthcare of Roanoke Rapids NC
Roanoke Rapids, NC
09.2024 - Current
- Developed and implemented clinical protocols to enhance patient care standards.
- Collaborated with interdisciplinary teams to optimize resource allocation and improve operational efficiency.
- Trained staff on best practices for clinical resource management and utilization of healthcare technologies.
- Conducted regular audits to ensure compliance with regulatory guidelines and internal policies.
Certified Dietary Manager
Glenwood Health Care & Rehab
Glenwood, GA
01.2022 - 02.2024
- Print and update patients tray cards and menus.
- Manage food stock and budget cost; supervised and scheduled dietary staff
Customer Service Agent
MCI
Savannah, GA
02.2021 - 04.2022
- Provided high-volume email and live chat support across various campaigns including healthcare benefits enrollment.
- Managed incentive payments during disaster relief efforts by assisting customers affected by Hurricane Ida.
- Owned the improvement of customer interaction processes through effective problem solving skills.
DSD Receiver
Walmart
Hazlehurst, GA
03.2014 - 06.2020
- Worked with vendors to resolve damaged shipments and item shortages, ensuring that the company's interests and financial targets were protected.
- Verified invoices by tracking product for DSD vendors.
- Ensure vendors were checked in a fast and timely manner.
Education
Bachelor of Science -
Appling County High School
Baxley, GAHigh School Diploma -
Appling County High School
Baxley, GASkills
- Clinical documentation
- Clinical assessment
- Care coordination
- Quality improvement
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Attention to detail
- Time management
- Excellent communication
- Critical thinking
- Organizational skills
- Clear communication
- Reliability
- Customer service
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Scheduling
- Microsoft outlook
- Call management
- Order processing
- Appointment scheduling
- Microsoft Office Suite
- Documentation
- Microsoft PowerPoint
- Account updating
- Order fulfillment
- Recordkeeping strengths
- Stock management
Timeline
Clinical Resource Specialist CFM
Healthcare of Roanoke Rapids NC
09.2024 - Current
Certified Dietary Manager
Glenwood Health Care & Rehab
01.2022 - 02.2024
Customer Service Agent
MCI
02.2021 - 04.2022
DSD Receiver
Walmart
03.2014 - 06.2020
Bachelor of Science -
Appling County High School
High School Diploma -
Appling County High School