Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malaysha Salters

Winter Haven,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Correctional Officer Trainee

Hardee Correctional Institution
06.2023 - 01.2024
  • Supervise inmates and document master inmate location counts
  • Make periodic patrols of quarters, work areas inside/outside institution
  • Provide a record of equipment, supplies and other items
  • Instruct inmates of the proper care and use of institutional equipment
  • Maintain and demonstrate proficiency in the use and care of firearms, restraint methods, and emergency measures
  • Setup and receive inmate count and be familiar with the entire operation of the Control Room
  • Initiate and participate in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items
  • Maintain proper security of inmates being transported and ensure that all transportation permits are completed accurately and signed by the appropriate authority
  • Institute proper restraints as appropriate for inmate's custody classification.

UBIF Brand Ambassador

uBreakiFix by Asurion
08.2021 - 06.2023
  • Handle all contact center cases and provide prompt resolutions
  • Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products
  • Communicate company policies and procedures to customers
  • Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc
  • Utilize call center technology to input, track, and report customer issues
  • Navigate company software programs, use web-based search engines and troubleshoot customer issues
  • Escalate calls outside their scope to appropriate tier of Customer service support function
  • Follows directives from Call Center Management (Coaches, Managers, etc.)
  • In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required
  • Maintains excellent relations with all internal and external customers of uBreakifix and Asurion
  • Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech
  • Support etc
  • Other duties as assigned KPI's.

OPS Administrative Assistant

Department of Children & Families
07.2019 - 01.2021
  • Answer all incoming calls and direct to appropriate case workers
  • File and assess all claimants from customers and/or childcare operators
  • Log and process all childcare initial registration packets for new operations
  • Process all childcare renewal packets for existing operations
  • Process fees and fines ordered by the Department
  • Input all backlogged information
  • Compile all case worker mileage reports
  • Assist in Child Care visits for complaints and follow-ups.

Customer Service Representative

Concentrix
09.2018 - 02.2019
  • Responsible for providing quality service to customers via phone in account management, maintenance, billing, problem solving, enhancement, and troubleshooting
  • Handles full-service end-to-end billing-related questions, issues, and concerns ranging from frequent questions to payment related items as well as Spectrum mobile-related repairs by troubleshooting with customers to resolve complicated issues with devices and mobile phone services utilizing all available diagnostic tools and resources
  • Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency
  • Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures
  • Manage customer interactions professionally and efficiently
  • Remain current and knowledgeable on every aspect of the supported product
  • Accurately document customer account records based on actions taken.

Correctional Officer Trainee

Liberty Correctional Institution
10.2017 - 03.2018
  • Supervise inmates and document master inmate location counts
  • Make periodic patrols of quarters, work areas inside/outside institution
  • Provide a record of equipment, supplies and other items
  • Instruct inmates of the proper care and use of institutional equipment
  • Maintain and demonstrate proficiency in the use and care of firearms, restraint methods, and emergency measures
  • Setup and receive inmate count and be familiar with the entire operation of the Control Room
  • Initiate and participate in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items
  • Maintain proper security of inmates being transported and ensure that all transportation permits are completed accurately and signed by the appropriate authority
  • Institute proper restraints as appropriate for inmate's custody classification.

Education

Ridge Technical College

Skills

  • Exceptional Customer Service
  • Microsoft Office Proficient
  • Data Entry
  • Detailed-oriented

Timeline

Correctional Officer Trainee

Hardee Correctional Institution
06.2023 - 01.2024

UBIF Brand Ambassador

uBreakiFix by Asurion
08.2021 - 06.2023

OPS Administrative Assistant

Department of Children & Families
07.2019 - 01.2021

Customer Service Representative

Concentrix
09.2018 - 02.2019

Correctional Officer Trainee

Liberty Correctional Institution
10.2017 - 03.2018

Ridge Technical College

Similar Profiles

CREATE PROFILE
Malaysha Salters