Malayshia Andrews
Vineland,NJ
Summary
Compassionate drug and alcohol employee, with experience in providing emotional and psychological support to diverse client populations. Strong understanding of therapeutic techniques, crisis management, and counseling theories, combined with outstanding listening and communication skills. Have positively impacted clients' well-being by promoting healthy coping mechanisms and facilitating personal growth.
Overview
6
6
years of professional experience
Work History
Server
New Jersey Motorsports Park
Millville, NJ
05.2024 - 11.2024
Server
New Jersey Motorsports Park
Millville, NJ
05.2022 - 11.2024
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Facilitated onboarding process for new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Activities Director/Counselor-in-Training
Maryville Drug and Alcohol Rehab
Williamstown, NJ
11.2023 - 05.2024
- Adhered to HIPAA guidelines when discussing sensitive information about patients.
- Created monthly calendars of events to inform staff and residents of upcoming activities.
- Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs.
- Facilitated discussion groups that focused on current topics relevant to recovery.
- Monitored budget allocations related to programming expenses.
- Directed six daily groups, three per gender-specific unit, focused on art, music, and physical activities related to recovery.
- Responsible for coordinating holiday events.
- Met with community members outside of the workplace to gather donations and other resources that would be beneficial to the clients (not required or described in job description).
- Hosted friendly, competitive activities relating to recovery to encourage engagement (i.e. volleyball tournaments and art competitions accompanied by small 'prizes').
Gap in Employment
Military Relocation
Jacksonville, FL
02.2021 - 10.2022
- Orders received for relocation in Florida (Spouse of active-duty member).
Help Desk Support Specialist
Rowan College South Jersey
Vineland, NJ
09.2018 - 01.2021
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Directed the workflow of IT personnel, guaranteeing timely task completion.
Education
Associate of Arts - Fine Arts
Rowan College of South Jersey
Vineland, NJ01-2019
Bachelor of Arts - Psychology
Liberty University
Lynchburg, VASkills
- Task prioritization
- Motivational and upbeat demeanor
- Organization
- KIPU operation
- Microsoft product operation
- POS operation
- Client and guest engagement
- Team collaboration
Accomplishments
Presidents list and Deans list per GPA each semester.
References
References available upon request.
Timeline
Server
New Jersey Motorsports Park
05.2024 - 11.2024
Activities Director/Counselor-in-Training
Maryville Drug and Alcohol Rehab
11.2023 - 05.2024
Server
New Jersey Motorsports Park
05.2022 - 11.2024
Gap in Employment
Military Relocation
02.2021 - 10.2022
Help Desk Support Specialist
Rowan College South Jersey
09.2018 - 01.2021
Associate of Arts - Fine Arts
Rowan College of South Jersey
Bachelor of Arts - Psychology
Liberty University
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