MALAYSIA ARMSTRONG
Monroe,LA
Summary
Customer Service and Healthcare Administrative Professional experienced in supporting customers and patients in fast-paced environments. Achieved effective resolution of inquiries and concerns through clear communication and problem-solving skills while managing confidential information and navigating multiple software systems. Contributed to operational efficiency in restaurant supervision by training staff on service protocols, overseeing adherence to food safety standards, and enhancing guest experiences through prompt service recovery.
Overview
2
2
years of professional experience
Work History
Team Leader
Whatabuger
Monroe, LA
10.2024 - 11.2025
- Supervised restaurant shift operations at Whataburger, guiding crew through service priorities.
- Coordinated front counter and drive-thru teams during busy meal periods.
- Trained team members on guest service, drive-thru flow, and kitchen procedures.
- Allocated coverage for each station during peak hours to ensure smooth operations. and supported crew during labor gaps.
- Monitored food safety standards across prep, cooking, and holding stations.
- Inspected cleanliness of dining area, kitchen, and equipment throughout each shift.
- Resolved guest concerns with calm communication and prompt service recovery.
- Reconciled cash drawer counts and shift paperwork for restaurant closing.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Medical Receptionist
United Health Group
Lewisville, TX
03.2024 - 10.2024
- Handled patient inquiries by phone and electronic communication, identifying needs and escalating complex issues.
- Addressed patient inquiries via phone and electronic communication, assessing needs and escalating complex issues to ensure timely resolution.
- Responded to patient questions and complaints using active listening, empathy, and problem solving to resolve concerns and improve satisfaction.
- Accessed and updated confidential patient information using multiple healthcare software systems while maintaining HIPAA compliance.
- Documented patient information and interactions in electronic systems with strong attention to detail and accuracy.
- Managed multiple prior in a fast-paced healthcare environment while maintaining confidentiality and accurate documentation.
- Remote
Apple Customer Advisor
Apple
Lewisville, Texas
08.2023 - 03.2024
- Provided professional customer support through phone and chat, addressing technical, account, and product related concerns.
- Managed multiple customer interactions, accurately documenting information and resolutions in CRM systems to ensure seamless follow-up.
- Troubleshot software, hardware, account, and device issues, identifying customer needs to deliver effective solutions and enhance satisfaction.
- Managed multiple customer interactions while accurately documenting customer information and resolutions in CRM systems.
- Navigated multiple systems and diagnostic tools simultaneously to research issues, identify solutions, and reduce customer handling time.
- Utilized active listening, empathy, and problem-solving skills to de-escalate concerns, fostering a positive customer experience.
- Worked remotely to assist customers with inquiries
Education
High School Diploma -
Neville High School
MonroeSome College (No Degree) - General Studies
Louisiana Delta Community College
Monroe, LASkills
- Insurance & Healthcare Customer Support
- Patient management
- HIPAA Compliance & Confidential Information
- Appointment Scheduling & Coordination
- Complaint Resolution & De-escalation
- Professional Phone & Chat Communication
- Customer Service & Customer Support
- Problem Solving & Needs Assessment
- Data entry
- Attention to Detail & Accuracy
- Multitasking in Fast-Paced Environments
- Shift supervision
- Service Coordination
- Microsoft Office
Timeline
Team Leader
Whatabuger
10.2024 - 11.2025
Medical Receptionist
United Health Group
03.2024 - 10.2024
Apple Customer Advisor
Apple
08.2023 - 03.2024
High School Diploma -
Neville High School
Some College (No Degree) - General Studies
Louisiana Delta Community College