Malaysia Hunter
Summary
Effective employee and team mate bringing an excellent work ethic illustrated through a successful history of superior customer service and dependability. I am looking for a position that will utilize my skills and motivate my professional growth. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Security specialist
Securitas
09.2022 - Current
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Issued access cards to authorized personnel to monitor access points.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Coordinator/Scheduler
Nuwest
06.2022 - 08.2023
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Perform check-in, check-out, admit and discharge tasks
- Build and maintain appointing templates
- Obtain prior authorization for services.
- Entered data, generated reports, and produced tracking documents.
- Answered phone calls and answered questions from potential customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Patient Access Representative
Healthpoint Clinic
Renton, WA
01.2022 - 06.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Highschool Diploma -
Lindbergh Highschool
06.2022
Skills
- Time Management
- Record preparation
- Data Entry
- Problem-solving skills
- Teamwork and Collaboration
- Strategic Planning
- Payment Processing
- Customer Complaint Resolution
- Administrative Skills
- Reliability and Dedication
- Registration and Scheduling
- Patient greeting
- Benefits Explanation
- Front Office Management
- Registration processing
- Access Control
- Incident Response
- Professionalism
- Work Planning and Prioritization
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
Timeline
Security specialist
Securitas
09.2022 - Current
Coordinator/Scheduler
Nuwest
06.2022 - 08.2023
Patient Access Representative
Healthpoint Clinic
01.2022 - 06.2022
Highschool Diploma -
Lindbergh Highschool