Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Interests
Work Availability
Quote
Timeline
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Malaysia Johnson

New Canton,VA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Outbound Shipper

Amazon
10.2024 - Current
  • Scan packages.
  • Place packages on cart or pallet.
  • Close cart or pallet & take to dock doors to ship out.
  • Load packages in the Amazon trucks.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Shift Manager

Welburn Management Of McDonalds
09.2023 - 10.2024
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Assistant Store Manager

Circle K
02.2022 - 08.2023
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

High school diploma -

Clover High School
Clover, SC
12.2019

Skills

  • TEAM PLAYER
  • Customer Service
  • Cashiering
  • Cash Handling
  • Food Service
  • Cashier
  • Math
  • Kitchen Experience
  • Cleaning Experience
  • Warehouse experience
  • Plastics injection molding
  • Assembly
  • Heavy lifting
  • Packaging
  • Trustworthy
  • Eager to learn/work
  • Dependable
  • Hard worker
  • Loading and unloading
  • Pallet jack proficiency
  • Labeling accuracy

Certification

Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • I enjoy helping others and giving back to the community
  • Avid Reader
  • Watching Movies and TV Shows

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Outbound Shipper

Amazon
10.2024 - Current

Shift Manager

Welburn Management Of McDonalds
09.2023 - 10.2024

Assistant Store Manager

Circle K
02.2022 - 08.2023

High school diploma -

Clover High School

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Malaysia Johnson