Malaysia Johnson
Temple Hills,MD
Summary
Work history as a Registered Behavioral Technician, Evaluation Intern, and Patient Experience Intern has led to gaining valuable knowledge and skills to improve the customers' experience and be a valuable member of the team. Highly motivated and detailed-oriented person passionate about using analytical, customer service, and teamwork skills to improve business performance and customer experience. Hardworking individual with skills in communication, time management and scheduling. Analytical problem-solver that is comfortable working in fast-paced environments with minimal oversight.
Overview
6
6
years of professional experience
Work History
Registered Behavioral Technician
Mission Autism Clinics
09.2023 - 08.2024
- Work 1:1 with children with autism by applying and implementing behavior analytical techniques that increase communication, self-help, and social and play skills under the direct supervision of a Board Certified Behavior Analyst.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Evaluation Intern
Sasha Bruce Youthworks
06.2023 - 08.2023
- Created 20+ client satisfaction survey questions to conduct dozens of in-person and over the phone interviews for 10 SBY programs.
- Conducted literature reviews on youth homelessness, expanding knowledge base and enhancing understanding of current industry trends.
- Utilized software applications such as Google Sheets, Forms, Slides, Docs, and SurveyMonkey for data management and analysis purposes, increasing the overall effectiveness of evaluations conducted.
- Coordinated data collection efforts, streamlining processes for increased efficiency and accuracy.
- Cultivated strong communication skills by presenting survey findings clearly during meetings with diverse audiences including SBY Executive, supervisors, and peers, informing strategic decision-making processes.
- Assisted in the preparation of detailed reports on evaluation findings, ensuring clarity and relevance for executive needs.
- Managed multiple deadlines successfully by prioritizing tasks efficiently according to project timelines.
Patient Experience Intern
George Washington University Hospital
02.2019 - 08.2019
- Sorted and organized files, spreadsheets, and reports, delivered mail, and maintained office organization.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Screened 20 applications and resumes, emailed and scheduled phone interviews, and selected qualified candidates.
- Converted to the new scheduling software for the GWUH Volunteer program.
- Processed hours timely, ensuring all volunteers were compensated fairly for their work contributions daily.
- Developed strong written and verbal communication skills.
- Created a Language Communication board for hearing-impaired patients.
Education
Bachelor of Arts - Psychology
Marshall University
Huntington, WV04-2023
Skills
- Microsoft Office & Google Suites
- Organizational & attention-to-detail
- Time-management & multi-tasking
- Interpersonal and social skills
- Independent & Team-orientated
- Written and verbal communication
- Analytical and problem-solving
- Customer service
- Data collection & evaluation
- Goal-oriented mindset
- Telephone etiquette
- Administrative tasks & scheduling
Timeline
Registered Behavioral Technician
Mission Autism Clinics
09.2023 - 08.2024
Evaluation Intern
Sasha Bruce Youthworks
06.2023 - 08.2023
Patient Experience Intern
George Washington University Hospital
02.2019 - 08.2019
Bachelor of Arts - Psychology
Marshall University
Similar Profiles
Ashley R. BrownAshley R. Brown
Authorization Specialist/ Care Coordinator at Mission Autism Clinics/Helping Hands FamilyAuthorization Specialist/ Care Coordinator at Mission Autism Clinics/Helping Hands Family
Ashlee TomassacciAshlee Tomassacci
Registered Behavior Technician at Mission Autism ClinicsRegistered Behavior Technician at Mission Autism Clinics
Katie ScottKatie Scott
Registered Behavior Technician at Mission Autism ClinicsRegistered Behavior Technician at Mission Autism Clinics