Malaysia Lankford
Southwest Steel Buildings
Quitman
6
years of professional experience
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Patient Safety Attendant
1 Year 2 Months- Monitored patient safety and comfort, responding promptly to urgent needs.
- Documented observations accurately in patient records to ensure continuity of care.
- Implemented safety protocols, contributing to a secure healing environment for patients.
Customer Service Representative
1 Year 1 Month- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Processed orders and managed customer accounts using CRM software to enhance service efficiency.
- Collaborated with sales team to address client needs, improving overall customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Curbside Team Lead
1 Year 8 Months- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Resolved customer issues promptly, enhancing overall satisfaction and store reputation.
- Conducted performance evaluations, providing constructive feedback to drive team development.
- Collaborated with management to develop strategic initiatives for sales growth and productivity improvement.
Waitress
5 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Accurately processed orders using point-of-sale system, enhancing order efficiency and minimizing errors.
- Collaborated with kitchen staff to streamline communication, improving food delivery times and service quality.
- Trained new team members on menu offerings and service standards, fostering a knowledgeable workforce.
- Managed tables effectively, balancing multiple tasks while maintaining high levels of customer engagement.
Cashier
2 Years 7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer and ensured accurate cash handling throughout shifts.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Trained new cashiers on store policies, procedures, and point-of-sale operations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Business
Associate of Applied Science - Nursing
Patient Care Technicain
High School Diploma
- 4.4 GPA
- Ranked in Top 20% of class
Skills
Customer service
Critical thinking
Active listening
Customer relations
Relationship building
Computer proficiency
Microsoft Excel
Payment processing
Customer satisfaction measurement
Scheduling
Team development
Leadership
Management
CPR and BLS Certified
Patient care techniques
Mental health awareness
Time management
Attention to detail
Multitasking
Decision-making
Vitals monitoring
Timeline
Customer Service Representative
Southwest Steel Buildings
07.2025 - CurrentRead More
Patient Safety Attendant
UT Health Pittsburg
06.2025 - CurrentRead More
Curbside Team Lead
Brookshire's Grocery
09.2023 - 05.2025Read More
Waitress
Time Square Grand Slam
02.2023 - 07.2023Read More
Cashier
Brookshire Grocery
07.2020 - 02.2023Read More
Northeast Texas Community College
Associate of Applied Science from Nursing
Read More
Tyler Junior College
Associate of Science from Business
Read More
National Heathcareer Assoication
Patient Care Technicain
Read More
Quitman High School
High School Diploma
Read More