Malaysia Shahid

• Highly skilled and experienced optometrist assistant.
• Dedicated to providing patient care in a fast - paced clinical setting.
• Responsibilities including pretesting and preparing patients for exams, operating retinal scan machinery, documenting medical histories, past surgeries and family history all while serving excellent communication and interpersonal skills.

Managed office operations and provided administrative support for a team.

• Resolved customer inquiries & complaints via phone, email, & chat.
• Processed orders, returns, and exchanges in a timely manner.
• Partnered with HR on recruitment process, interviewing process and

training & onboarding for Interviewers.

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• Assisted customers with nding products and provided assistance based on their needs.
• Worked as a cashier, serving strong customer service skills.
• Managed inventory and restocked shelves to ensure availability.