Susie Rutland, COA
863 219-1454
Bowling Green,FL
Summary
Results-driven professional committed to exceptional performance. Utilizing self-motivation and effective time management to consistently meet and surpass goals. Established reputation for reliability and loyalty.
Overview
35
35
years of professional experience
2
2
Certifications
Work History
Caregiver
Rutland Ranch
Bowling Green, Florida
02.2024 - Current
- Mom had a medical incident. I picked her up from the hospital. The homestead was flooded by Ian. Replaced drywall, kitchen and bathroom cabinets, and vinyl flooring. Painted interior, and completed yard work while monitoring her well-being.
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
- Drove to shop for groceries, attend doctor appointments, and run errands.
- She has improved greatly, and is back to personal independence.
Lead Tech, Work up, Scribe, Injection Assistant
Retina Specialists of Tampa
Wesley Chapel, FL
01.2023 - 01.2024
- Boosted technician attendance and overall performance with strategic initiatives.
- Limited personal device usage during shifts to foster productivity.
- Maintained cleanliness of rooms between patient appointments as per protocol.
- Documented technician time misuse incidents and presented findings to management.
- Served as a scribe when required, ensuring precise documentation of patient interactions.
- Organized injection trays and procured lidocaine for medical use.
Assessed new hire resumes, delivering recommendations to HR regarding potential candidates. - Collaborated with medical staff to ensure optimal patient care and workflow efficiency.
COA/ BIOM/ LASIK/ EHR Trainer
Central Florida Eye Care
Winter Haven, FL
10.2018 - 12.2022
- Recommended EHR upgrade, initiating Nextech implementation. Trained staff on system, input patient data, and customized program to align with doctors' specific terminology for improved speed and efficiency.
- Utilized Lenstar, ASCRS, Barrett TrueK, Toric, Wang, Hoffer Q, and iDesign for precise patient assessments.
COA/ BIOM/ Scribe/ Triage
Prado Vision
Brandon, FL
11.2013 - 09.2018
- Documented patient information and testing pertinent to complaints for ophthalmologist and optometrist.
- Triaged calls and walk-ins to prioritize patient care effectively.
- Monitored patient flow to maintain optimal service levels.
- Utilized NexTech EMR for efficient record management.
COA/ IOL OUTCOME ANALYST/ BIOM/ CERT LASIK VISX OP/Staff Trainer
Eye Specialists Of Mid FL
Winter Haven, Florida
08.2005 - 10.2013
- Contributed as one of two LASIK techs and the only surgical outcome analyst in a 400-employee organization.
- Managed IOL Master operations, performing A-scans and calculating lens implant power.
- Executed Pentacam topography, WaveScan, and VISX LASIK assessments.
- Facilitated training for new employees on operational protocols, including EHR systems and phoropter use.
- Scribed for four surgeons and assisted with pre-operative preparations.
- Traveled to multiple offices as required to provide necessary technical support.
COA/ Ophthalmic Surgical Assistant And Scheduler
Bond Clinic
Winter Haven, Florida
01.2004 - 08.2005
- Prepared thorough patient evaluations, documenting medical history and performing diagnostic tests including manifest refraction, HRT, anterior slit lamp exams, tonometry, PAMS, pachymetry, BATS, and fields while ensuring efficient autoclave operation, and suture removal. Scheduled and assisted in surgeries: Cataract Extraction, Cancer excision, Blepharoplasty, Ptosis repair, Chalazion excision.
OA/ Lab Tech/ Sales/ IT
WM Sterling, OD
Winter Haven, Florida
06.1999 - 07.2001
- Streamlined data management through effective computer file integration and transfers.
- Executed thorough patient work-ups to ensure optimal care delivery.
Assisted with frame selection, prioritizing client satisfaction and needs. - Coordinated ordering of lenses and lab supplies for sustained operational flow.
- Processed day sheets for meticulous financial accuracy and reporting.
- Filed insurance efficiently to maximize claim reimbursements.
- Proficiently operated pattern less edger, blocker, rimless groover, and lensometer.
Manager/ Apprentice Optician
Optical Outlets
Winter Haven, Florida
03.1997 - 05.1999
- Managed all store accounting, including weekly and monthly reports, deposits, refunds, and collections.
- Ensured smooth office operations through effective employee scheduling and management of hiring processes.
- Delegated duties to maintain high productivity and efficiency within the team.
- Oversaw inventory management and lab orders to meet operational needs.
Monitored customer satisfaction to drive service improvements. - Fostered positive employer-employee relations to enhance workplace morale.
Optometric Assist/ Office Manager
Bill Howard, O. D.
Wauchula, FL
06.1991 - 02.1997
- Performed comprehensive patient work-ups, including vital signs and pressure tests.
- Completed manual and automatic visual fields testing for thorough evaluations.
- Maintained up-to-date patient records to support clinical decision-making.
Assisted with foreign object extractions, contributing to successful outcomes. - Facilitated contact lens training programs for enhanced patient experience.
- Oversaw lab technician duties, focusing on precision in equipment handling.
- Transitioned into management position, leading staff and improving operational workflows.
Education
AA - Psychology / Business Admin/ Management
Polk Community College
Lakeland, FLGraduated With Honors -
Hardee Sr High
Wauchula, FLSkills
- Clinical documentation
- EHR management
- Equipment maintenance
- EHR documentation
- Medical terminology
- Injection procedures
- Technical training
- Customer relationship management
- Workflow optimization
- Quality assurance
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Stereoacuity evaluation
- HIPAA compliance
- Ophthalmic instrumentation
- Pachymetry proficiency
- Medical history obtainment
- Cleaning & sanitation
- Ophthalmic instrument maintenance
- Supply restocking
- Appointment management
- Ocular measurements
- Ocular motility assessment
- Examination room preparation
- Chart documentation
- Refractive error measurement
- Patient information documentation
- Vision testing
- Diagnostic testing
- Patient education
- Preliminary testing
- Retinal procedure assistance
- Visual acuity assessment
- Patient care
- Ophthalmologist support
- Minor surgery assistance
- Medication administration
- Ophthalmic lasers
- Corneal topography
- Fluorescein angiography
- Equipment sterilization
- Visual field testing
- Optical coherence tomography
- Slit-lamp biomicroscopy
- Refractive error correction
- Tonometry
- Eyeglass dispensing
- Low vision assessment
- Ocular motility testing
- Obtaining medical histories
- Patient examinations
- Preoperative preparation
- Lensometry expertise
- Ophthalmic surgical assisting
- Ocular ultrasonography
- Postoperative care
- Intraocular pressure measurement
- Behavioral redirection
- Phoropter operation
- Fundus photography
- Contact lens fitting
- Refractometry
- Autorefractor usage
- Ophthalmic imaging
- Color vision testing
- Appointment scheduling
- Intake management
Extracurricular Activities
Lead Vocalist, Jazz Band, Performed at 6 Flags Over Georgia, Disney World, Sang the national anthem at a Tampa Bay Bucks and a Miami Dolphins game.
References
Personal references available upon request.
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
COA x2004
Accomplishments
Refraction Instructor At JCAHPO Las Vegas 2006
Timeline
Caregiver
Rutland Ranch
02.2024 - Current
Lead Tech, Work up, Scribe, Injection Assistant
Retina Specialists of Tampa
01.2023 - 01.2024
COA/ BIOM/ LASIK/ EHR Trainer
Central Florida Eye Care
10.2018 - 12.2022
COA/ BIOM/ Scribe/ Triage
Prado Vision
11.2013 - 09.2018
COA/ IOL OUTCOME ANALYST/ BIOM/ CERT LASIK VISX OP/Staff Trainer
Eye Specialists Of Mid FL
08.2005 - 10.2013
COA/ Ophthalmic Surgical Assistant And Scheduler
Bond Clinic
01.2004 - 08.2005
OA/ Lab Tech/ Sales/ IT
WM Sterling, OD
06.1999 - 07.2001
Manager/ Apprentice Optician
Optical Outlets
03.1997 - 05.1999
Optometric Assist/ Office Manager
Bill Howard, O. D.
06.1991 - 02.1997
AA - Psychology / Business Admin/ Management
Polk Community College
Graduated With Honors -
Hardee Sr High