Malaysia Smith
Spring
Summary
I’m a reliable and hardworking individual with a strong commitment to learning and delivering accurate, high-quality work with high confidence and superb customer service. I take pride in being dependable, paying close attention to detail, and continuously developing my skills to become knowledgeable and trusted in any position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Energy Consultant
Pure Inc.
Houston
09.2025 - Current
- Input customers information into database to update energy plans.
- Educated customers in strategies for improving energy efficiency and cutting cost.
- Provided technical advice on energy conservation measures for customers seeking to reduce their environmental impact.
- Performed cost and benefit analyses on various options to determine best course of action.
- Analyzed customer energy use data, identified areas of inefficiency, and developed custom solutions.
- Collaborated with colleagues across multiple departments to ensure successful implementation of projects.
- Conducted economic and technical analysis and conducted routine customer visits.
- Traveled in assigned service territory to meet client needs.
- Researched market trends and customer needs.
- Responded to incoming program emails and telephone inquiries.
- Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
Sales Representative
Premium Retail Services
Madison
02.2025 - 09.2025
- Third party retailer for major network providers
- Assisted in inventory management to ensure product availability.
- Updated customer records using CRM software for accurate tracking.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
Manufacturing Associate
Good Year Tire Plant
Social Circle
10.2023 - 09.2024
- Inspect and trim tread
- Performed equipment maintenance and calibrations to drive accurate measurements and production of quality products.
- Adjust machine settings according to product specifications or process changes.
- Monitored temperature levels during forging operations to maintain consistency across batches of product.
Manufacturing Supervisor
SK Battery of America
Commerce
06.2022 - 02.2023
- Promoted to shift supervisor after 1 month of employment!
- Excel
- Microsoft
- Led team meetings to discuss production goals and address challenges.
- Collaborated with quality assurance to uphold product standards throughout production.
- Supervised a team of 30+ employees in the manufacturing area.
- Assisted machine operators with completing, inspecting and transporting finished pieces.
- Provided employee coaching and employment decisions.
- Documented and submitted employee attendance and work hours.
- Observed and monitored utilization of equipment.
Call Center Representative
DialAmerica
Athens
03.2018 - 06.2019
- Utilized CRM software to track interactions and maintain accurate records.
- Educated customers on products and services to enhance their experience.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer, assistancing with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily.
- Updated customer accounts, addresses and contact information within call management system.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Attended regular training sessions on updates and changes within the industry or organization.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Collected deposits or payments and arranged for billing.
Education
Some College - Business
Gordon State College
Barnesville, GAHigh school diploma or GED - Diploma
Morgan Co. High School
Madison, GASkills
- Customer Service
- Computer Literacy
- Sales
- Time Management
- Shift Management
- Product knowledge
- Problem solving
- Attention to detail
- Effective communication
- Field sales
- Territory mapping
- Objection handling
Certification
Certified Mortgage Field Service Inspector, 08/01/24, Present
Timeline
Energy Consultant
Pure Inc.
09.2025 - Current
Sales Representative
Premium Retail Services
02.2025 - 09.2025
Manufacturing Associate
Good Year Tire Plant
10.2023 - 09.2024
Manufacturing Supervisor
SK Battery of America
06.2022 - 02.2023
Call Center Representative
DialAmerica
03.2018 - 06.2019
Some College - Business
Gordon State College
High school diploma or GED - Diploma
Morgan Co. High School