Malcolm Anderson
Suffolk,VA
Summary
Electrical Engineer leveraging successful practical and professional experience in operational management, personnel management, customer service, and leadership through directing cross-functioning teams and strategically employing process improvements to optimize operational efficiency. Innovative and results-driven individual with successful progressive and professional experience in positions of increasing responsibility. In search of a position where the skills of executing daily operations, implementing electrical engineering concepts, handling procedures, and cultivating relationships within diverse populations will be utilized. Proven ability to thrive in challenging, fast-paced, and high-pressure environments through employing professionalism and excellent communication skills daily.
Overview
4
4
years of professional experience
Work History
Assistant Operations Manager
Port Of Virginia
2022.01 - Current
- Developed and maintained operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Generated operational reports for management on weekly schedule.
- Evaluated current operational strategies and recommend improvements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Spearheaded inventory project of over 200 pieces of equipment in order to streamline handout process to positively impact operational production
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
ASSISTANT BRANCH MANAGER
Enterprise Rent-A-Car
2021.10 - 2022.01
- Operate in capacity of Assistant Branch Manager at largest inventoried ERAC within South Hampton Roads after being promoted within 4 months
- Performed exceptional customer service daily while cultivating environment conducive to sustaining company success and organizational stability
- Supervise 3+ employees daily on implementing strategies to improve operational efficiency on sales floor while applying effective customer service to expand customer retention
- Provide rolling feedback to branch manager regarding various employee performances, assisting customers as needed to increase business and income
MANAGEMENT ASSISTANT
Enterprise Rent-A-Car
2021.06 - 2021.10
- Refined business processes and implemented retention focused customer relationship strategies to increase profitability on 400+ vehicle fleet by 4% in Q2 and Q3
- Assisted management with overseeing team of 4+ associates daily on improving business operations, surpassing performance goals, and exceeding customer expectations
- Developed employee-improvement plans that reversed areas of under-performance and fostered professional advancement of high-potential workers, directly leading to earned promotions of 2 associates to managerial roles
- Handled customer service inquiries and deescalated issues daily, sustaining average customer score of 89 monthly
- Awarded company-wide “Best of the Best” recognition for delivering amazing customer service, executing strategic innovation initiatives, and driving revenue at Portsmouth branch
MANAGEMENT TRAINEE
Enterprise Rent-A-Car
2020.12 - 2021.06
- Displayed consistent and proven ability to thrive in challenging, fast paced, and high-pressure environments through utilizing various management resources, professionalism, and excellent communication skills, daily
- Bestowed “Best of Best” Managerial Program Candidate, while being promoted within seven months
- Recognized as “Top Sales Employee” inside branch, consistently retaining leadership and value within sales team
- Invited to over 5 "Elite Events" in 7 month period, each happening once per month amongst area's top performers.
SALES LEAD MANAGER
Champs Sports
2020.02 - 2020.12
- Served in capacity of Sales Lead Manager after performing exceptionally, being promoted within 1 year, managing store procedures, developing relationships with diverse clients, and performing routine store maintenance, while offering comprehensive solutions
- Established weekly inventory reports on each product line, to ensure high grossing products were stocked and replenished
- Directed 4+ sales associates daily on building game-changing sales strategies, achieving individual sales quotas, and exceeding weekly goals
- Coached individuals on utilizing behavioral based coaching and role play techniques, to boost sales and revenue.
Education
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
Norfolk State University
Norfolk05.2020
Skills
- Operations Management | Sales Operations and Procedures | Financial Forecasting and Trend Analysis
- Leadership and Employee Development | Strategic Business Planning | Business Operations
- Training and Development | Organizational and Operational Insight | Personnel Management
- Active Listening | Exceptional Verbal and Written Communicator | Conflict Resolution | Savvy Negotiator
- Ability to Work Autonomously or Within Team Environment
- Microsoft Office
- C++
- MATLAB
- Computer-Assisted Design (CAD) Software
- C++
- MATLAB
- Computer-Assisted Design (CAD) Software
- C++
- MATLAB
- Computer-Assisted Design (CAD) Software
Accomplishments
- Served as the Assistant District Director of the Virginia Chapters of Alpha Phi Alpha Fraternity, Inc.
- Served as the Chapter President and Historian for the Epsilon Pi chapter of Alpha Phi Alpha Fraternity, Inc.
- Served as the Chaplain for the Alpha Mu chapter of Mu Phi Sigma Percussion Fraternity, Inc.
Timeline
Assistant Operations Manager
Port Of Virginia
2022.01 - Current
ASSISTANT BRANCH MANAGER
Enterprise Rent-A-Car
2021.10 - 2022.01
MANAGEMENT ASSISTANT
Enterprise Rent-A-Car
2021.06 - 2021.10
MANAGEMENT TRAINEE
Enterprise Rent-A-Car
2020.12 - 2021.06
SALES LEAD MANAGER
Champs Sports
2020.02 - 2020.12
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
Norfolk State University
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