Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Malcolm Bosarge

Theodore,AL

Summary

Energetic Medical Courier with extensive experience delivering medical records and specimens. Detail-oriented with focus on meeting requirements and deadlines. Possesses safe record and valid driver's license in georgia. Thorough Medical Courier dedicated to managing complex routes through strong organization and navigation skills. Performs deliveries using bicycles, motorcycles or automobiles.

Overview

5
5
years of professional experience

Work History

Medical Courier

R.L.J. Medi Logistic
Cecil, GA
01.2020 - 05.2022
  • Properly documented all specimens received using [Software].
  • Picked up medical specimens from businesses within 100 square mile territory daily.
  • Picked up packages and made deliveries promptly, exceeding prior delivery records by 100% in just 8 hr.
  • Built and maintained professional relationships with customers, which boosted business by 1oo%.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Delivered packages to customer doorsteps and business offices.

Lead CSR

CDK Global
Valdosta, GA
11.2019 - 05.2020
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Planned schedules and workflows based on expected customer demands.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador
  • Contributed ideas and practical solutions to support process improvement efforts

Greeter

Sam's Club
Valdosta, GA
02.2017 - 11.2018
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Fielded customer complaints and notified managers.
  • Cleared front entry area of trash and debris and directed customers.
  • Verified receipts of exiting customers to confirm purchases and avoid shrinkage.

Education

High School Diploma -

East Central High School
Hurley, MS
05.1987

Skills

  • Tracking specimens
  • Handling pharmaceutical materials
  • Delivering medical records
  • Excellent driving skills
  • Building physician relationships
  • Route planning
  • Attention to confidentiality
  • Valid driver's license
  • Local routes
  • Item tracking
  • Handheld scanning devices
  • Good Telephone Etiquette
  • Business processes and procedures
  • Package pickup and delivery

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Medical Courier

R.L.J. Medi Logistic
01.2020 - 05.2022

Lead CSR

CDK Global
11.2019 - 05.2020

Greeter

Sam's Club
02.2017 - 11.2018

High School Diploma -

East Central High School

Similar Profiles

CREATE PROFILE
Malcolm Bosarge