Summary
Overview
Work History
Education
Skills
Languages
Linkedin
Timeline
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MALCOLM BOWERS

Arlington,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Software Sales Representative

Operatix
Dallas, TX
09.2021 - Current
  • Qualified, connected with and converted leads for Seagate Technology.
  • Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
  • Collaborated with marketing department to build campaigns with optimized targeting.
  • Maintained knowledge of market, competitors and individual customers to optimize sales strategies.
  • Made on average 150+ cold calls and sent out 100 cold emails per day.
  • Researched potential clients and markets to prepare for appointments.
  • Surpassed annual sales quota 150% over 3 quarters.


Irrigation Specialist

Lee Engineering
Burleson, TX
04.2021 - 09.2021
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Measured, threaded and cut materials to correct angles.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Fabricated piping pieces and components in line with design specifications for each system.
  • Interpreted blueprints to determine locations, quantities and sizes of materials required.
  • Conducted thorough inspects and tests of previously installed systems to locate and correct faults.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.

Substitute Teacher

Arlington Independent School District
Arlington, TX
11.2020 - 04.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.

Server

Piranha Killer Sushi
Arlington, TX
02.2015 - 11.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Asked customers for feedback, solved problems, provided additional items and cleared tables throughout meal.

Education

Bachelor of Arts - English Literature

The University of Texas At Arlington
Arlington, TX
12.2020

Skills

  • Sales Campaign Development
  • Interpersonal Communication Skills
  • Presenting Service Options
  • SaaS
  • Sales Navigator
  • Sales Force
  • Outreach
  • CRM

Languages

Spanish
Limited Working

Linkedin

linkedin.com/in/malcolm-bowers-ab1b697a

Timeline

Software Sales Representative

Operatix
09.2021 - Current

Irrigation Specialist

Lee Engineering
04.2021 - 09.2021

Substitute Teacher

Arlington Independent School District
11.2020 - 04.2021

Server

Piranha Killer Sushi
02.2015 - 11.2020

Bachelor of Arts - English Literature

The University of Texas At Arlington

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