Malcolm Delesline
East Stroudsburg,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Home Depot Customer Service
Homedepot Call Center
12.2022 - Current
- Streamlined customer service processes for increased efficiency and improved response times.
- Managed customer accounts efficiently, keeping accurate records and facilitating timely transactions or updates as needed.
- Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
- Increased overall sales by offering targeted upsells and cross-sells based on customer needs assessment.
- Achieved consistent positive feedback from customers through empathetic listening and effective communication.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA06.2022
Skills
- Customer Focus
- Complaint Handling
- Building rapport
- Assertiveness
- Cash Handling
- Point of sale operation
- Customer Service
Timeline
Home Depot Customer Service
Homedepot Call Center
12.2022 - Current
High School Diploma -
East Stroudsburg Senior High School South
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