Nicholas R Gerbosi
Fayetteville,AR
Summary
Committed to providing lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service both in person and digitally
Overview
3
3
years of professional experience
Work History
Home Depot Customer Service
Home Depot
05.2023 - 08.2023
- Advised inbound customer inquiries according to internal policies, meeting concerns and resolving questions.
- Provided empathetic and positive communications to callers in demanding situations to maximize constructive outcomes and resolutions.
- Assisted customers online and in store with product questions to facilitate online ordering process and special orders
- Collaborated closely with a variety of departments to deliver the highest levels of customer satisfaction.
Subway Sandwich Artist
Subway
01.2022 - 05.2022
- Kept workplace clean and organized in compliance with restaurant and cooperate policies.
- Prepared and presented food in compliance with health and safety guidelines.
Drive-Thru Cashier
McDonald's
01.2021 - 06.2021
- Took orders at drive-thru or front counter and accurately processed payments to prioritize guests with top tier service.
- Adhered to food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and collaborated positively with crew members and customers.
- Facilitated excellent customer service skills to maximize customer satisfaction.
Education
Bachelor of Science - Political Science
University of Arkansas, Fayetteville
Fayetteville, AR05.2025
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.2021
Skills
- Understanding Customer Needs
- Online Instruction
- Maintaining Clean Work Areas
- Process Transactions
- Cash Register Operations
- Order and Refund Processing
- Loyalty Programs
- Purchase Orders
Timeline
Home Depot Customer Service
Home Depot
05.2023 - 08.2023
Subway Sandwich Artist
Subway
01.2022 - 05.2022
Drive-Thru Cashier
McDonald's
01.2021 - 06.2021
Bachelor of Science - Political Science
University of Arkansas, Fayetteville
High School Diploma -
Capistrano Valley High School
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