Malcolm Footman
Winston-Salem,USA
Summary
To obtain a position that will enable me to use my strong organizational skills, retail management experience, and asset protection background; as well as utilize my experience to provide exceptional customer service in a diverse working environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Burlington Stores
Winston-Salem, NC
01.2020 - 08.2023
- Partnered with store managers and associates to implement strategies that mitigate financial loss from theft and fraud.
- Facilitated training sessions for new and existing associates on quality control and store safety protocols.
- Established and executed comprehensive safety and security protocols to safeguard customers and associates.
- Oversaw operational activities through comprehensive surveillance camera and equipment monitoring.
- Facilitated customer assistance throughout store environment.
- Facilitated customer checkout processes, including returns and refunds, while managing additional front-end responsibilities.
- Facilitated organization of merchandise on store floor to enhance customer experience.
- Compiled and submitted weekly SSTT reports to corporate supervisors.
- Conducted regular perimeter checks around store property to maintain safety and security. Monitored surroundings to identify potential hazards and ensure a secure environment. Assisted in reporting any suspicious activities to management.
Security Officer
Ralph Lauren
High Point, NC
01.2018 - 01.2020
- Theft Prevention
- Recording daily events and illegal activity in and around store.
- Provided exceptional customer service to customers and associates in and around the store.
- Performed daily / hourly perimeter checks in and around store property.
- Monitor all operations with the help of surveillance cameras and equipment. (CCTV)
- Escorted wrongdoers / trespassers from the premises when needed.
- PPSB Card
Merchandise Manager
JCPenney
Jersey City, NJ
01.2012 - 09.2018
- Specialized in sourcing, managing and curating the company's products and promotional materials.
- Trained incoming back room, floor and other merchandising associates.
- Conducted inventory counts and inventory reports as requested by immediate supervisor.
- Responsible for ensuring all stores displays were arranged in such a way to increase sales / revenue.
- Ensured the store was clean and maintained in an effort to provide an exceptional shopping experience for store guest.
Concierge
NFC Amenity
Jersey City, NJ
01.2016 - 08.2017
- Provided and ensured exceptional service to all residents and guests.
- Responsible for maintaining the "HUB" of the building lobby providing the best possible service to residents, guest and building visitors.
- Assisted residents and visitors with whatever they needed to ensure exceptional, professional service.
- Which included but not limited to making restaurant reservations, scheduling a car service, finding entrainment tickets, etc.
Education
Some College - ECE Studies, Business Administration
Rutgers University
New Brunswick, NJ05.2015
High School Diploma - undefined
C R E A T E Cs - Charter School
Jersey City, NJ06.2008
Skills
Security (5 years)
Loss prevention (3 years)
CCTV (3 years)
Conflict management (5 years)
Surveillance (5 years)
Typing
Customer service (10 years)
Merchandising (9 years)
Food service
Management (9 years)
Supervising experience (9 years)
Store management (Less than 1 year)
Profit & loss (3 years)
Interviewing (5 years)
Sales management
Recruiting (1 year)
Retail management (1 year)
Sales (9 years)
IOS
E-commerce
Hotel experience
Cashiering
Certification
- First Aid Certification
- Guard Card
- Armed Security License
- AED Certification
Assessments
- Work style: Reliability — Proficient
- November 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Security guard skills — Proficient
- Assessing risks, enforcing security standards, and handling complaints
- Customer focus & orientation — Proficient
- February 2022
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- PPSB Card - Current
- COVID Vaccinated
Timeline
Asset Protection Manager
Burlington Stores
01.2020 - 08.2023
Security Officer
Ralph Lauren
01.2018 - 01.2020
Concierge
NFC Amenity
01.2016 - 08.2017
Merchandise Manager
JCPenney
01.2012 - 09.2018
Some College - ECE Studies, Business Administration
Rutgers University
High School Diploma - undefined
C R E A T E Cs - Charter School