Malcolm Footman
Winston-Salem,USA
Summary
To obtain a position that will enable me to use my strong organizational skills, retail management experience, and asset protection background; as well as utilize my experience to provide exceptional customer service in a diverse working environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Burlington Stores
01.2020 - 08.2023
- Partnered with store managers and associates to implement strategies that mitigate financial loss from theft and fraud.
- Facilitated training sessions for new and existing associates on quality control and store safety protocols.
- Established and executed comprehensive safety and security protocols to safeguard customers and associates.
- Oversaw operational activities through comprehensive surveillance camera and equipment monitoring.
- Facilitated customer assistance throughout store environment.
- Facilitated customer checkout processes, including returns and refunds, while managing additional front-end responsibilities.
- Facilitated organization of merchandise on store floor to enhance customer experience.
- Compiled and submitted weekly SSTT reports to corporate supervisors.
- Conducted regular perimeter checks around store property to maintain safety and security. Monitored surroundings to identify potential hazards and ensure a secure environment. Assisted in reporting any suspicious activities to management.
Security Officer
Ralph Lauren
01.2018 - 01.2020
- Theft Prevention
- Recording daily events and illegal activity in and around store.
- Provided exceptional customer service to customers and associates in and around the store.
- Performed daily / hourly perimeter checks in and around store property.
- Monitor all operations with the help of surveillance cameras and equipment. (CCTV)
- Escorted wrongdoers / trespassers from the premises when needed.
- PPSB Card
Merchandise Manager
JCPenney
01.2012 - 09.2018
- Specialized in sourcing, managing and curating the company's products and promotional materials.
- Trained incoming back room, floor and other merchandising associates.
- Conducted inventory counts and inventory reports as requested by immediate supervisor.
- Responsible for ensuring all stores displays were arranged in such a way to increase sales / revenue.
- Ensured the store was clean and maintained in an effort to provide an exceptional shopping experience for store guest.
Concierge
NFC Amenity
01.2016 - 08.2017
- Provided and ensured exceptional service to all residents and guests.
- Responsible for maintaining the "HUB" of the building lobby providing the best possible service to residents, guest and building visitors.
- Assisted residents and visitors with whatever they needed to ensure exceptional, professional service.
- Which included but not limited to making restaurant reservations, scheduling a car service, finding entrainment tickets, etc.
Education
Some College - ECE Studies, Business Administration
Rutgers University
New Brunswick, NJ05.2015
High School Diploma - undefined
C R E A T E Cs - Charter School
Jersey City, NJ06.2008
Skills
Security (5 years)
Certification
- First Aid Certification
- Guard Card
- Armed Security License
- AED Certification
Assessments
- Work style: Reliability — Proficient
- November 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Security guard skills — Proficient
- Assessing risks, enforcing security standards, and handling complaints
- Customer focus & orientation — Proficient
- February 2022
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- PPSB Card - Current
- COVID Vaccinated
Timeline
Asset Protection Manager
Burlington Stores
01.2020 - 08.2023
Security Officer
Ralph Lauren
01.2018 - 01.2020
Concierge
NFC Amenity
01.2016 - 08.2017
Merchandise Manager
JCPenney
01.2012 - 09.2018
Some College - ECE Studies, Business Administration
Rutgers University
High School Diploma - undefined
C R E A T E Cs - Charter School