Summary
Overview
Work History
Education
Skills
Timeline
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Malcolm Gonzalez

Chino Hills,CA

Summary

Hello my name is Malcolm Gonzalez and I am a responsible and friendly Retail Sales Associate that makes customers feel welcomed, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in sales, merchandising. I am a hardworking and punctual individual with excellent interpersonal and organizational skills. I am also a college student at Fullerton College currently studying Cinema, Radio, & Television.

Overview

8
8
years of professional experience

Work History

Product Specialist

Citrus Motors
Ontario, CA
09.2023 - Current
  • Provided product information, features, and benefits to customers.
  • Prepared sales contracts and other necessary paperwork for vehicle purchases.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Processed transactions quickly and accurately utilizing dealership software programs.
  • Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
  • Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.

Production Crew Member

Pettigrew Crewing
Murrieta, CA
01.2023 - Current
  • Assisted in the setup and operation of production equipment.
  • Ensured safety protocols were followed during production.
  • Maintained cleanliness of studio and equipment.
  • Coordinated with other departments regarding operational needs prior to start of each event.
  • Strike equipment after the completion of event.

Production Crew Member

Ming Entertainment
Los Angeles, CA
09.2022 - Current
  • Assisted in the setup and operation of production equipment.
  • Ensured safety protocols were followed during production.
  • Maintained cleanliness of studio and equipment.
  • Coordinated with other departments regarding operational needs prior to start of each event.
  • Strike equipment after the completion of event.

Co-Assistant Manager/Game Master

Scenario Escape Room
Brea, CA
02.2022 - Current
  • Observed and listened to players in order to stay up to date on gameplay.
  • Devised and ran games with well-planned stories and targeted themes.
  • Educated guests on company, game and safety rules.
  • Kept bathrooms and lobby attractive and professional by removing trash, wiping surfaces and replenishing pens and paper.
  • Developed and maintained professional, long term relationships with various individuals, including internal personnel through dynamic communication and active listening skills.
  • Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Mentored staff to enhance skills and achieve daily targets and using a hands-on approach.
  • Promote new games to customers without being pushy and overbearing.

Greeter/Service Porter

Citrus Ford
Ontario, CA`
05.2023 - 09.2023
  • Set customer expectation once they arrive in the service drive.
  • Drive vehicles to and from service areas and lot as needed.
  • Transport customer's vehicles to the designated parking areas in between service and customer pick up.
  • Take vehicles through the drive-thru car wash when prompted to by service advisor.
  • Keep service drive clean and presentable.
  • Maintain a presentable and clean appearance.
  • Put plastic floor mat and seat wraps in each vehicle once the customer is out of their car.
  • Fuel vehicles when advised to by service advisors and service managers.
  • Perform work as outlined by immediate superiors with efficiency and accuracy, in accordance with dealership standards.
  • Be sure all keys to vehicles are tagged and description match the vehicles.

Fulfillment Team Member

Target
Diamond Bar, CA
09.2021 - 01.2022
  • Accepted, processed and filled orders quickly and accurately.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Rotated through series of different stations based on team needs.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.

Community Service Leader

City of Chino
Chino, CA
10.2016 - 03.2020
  • Monitored common areas for cleanliness and safety.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Implemented and delivered programming for groups of children ages 9 to 12 .
  • Trained new community service workers and assisted with completing job tasks.
  • Answered customer questions and helped locate requested items.
  • Maintained thorough and accurate records outlining program operations and participant progress.

Education

Some College (No Degree) - Cinema & Television

Fullerton College
Fullerton, CA

Skills

  • Sales abilities
  • Friendly and outgoing
  • Active listener
  • Visual displays
  • Critical Thinking
  • Large scale events
  • Show planning support
  • Verbal and written communication

Timeline

Product Specialist

Citrus Motors
09.2023 - Current

Greeter/Service Porter

Citrus Ford
05.2023 - 09.2023

Production Crew Member

Pettigrew Crewing
01.2023 - Current

Production Crew Member

Ming Entertainment
09.2022 - Current

Co-Assistant Manager/Game Master

Scenario Escape Room
02.2022 - Current

Fulfillment Team Member

Target
09.2021 - 01.2022

Community Service Leader

City of Chino
10.2016 - 03.2020

Some College (No Degree) - Cinema & Television

Fullerton College

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