Gloria Ayala
Anaheim,CA
Summary
Dynamic Product Specialist with a proven track record at Del Amo Motorsports of Costa Mesa, enhancing product positioning and customer retention. Excelled in training teams and optimizing pricing strategies, showcasing exceptional problem-solving and interpersonal skills. Achieved significant improvements in customer service and product marketing, demonstrating adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Product Specialist
Del Amo Motorsports Of Costa Mesa
09.2020 - Current
- Assisted with demonstrations for Product or Service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to Number junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Product or Service product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Optimized inventory management, ensuring timely availability of products for customers.
- Researched product's technical specifications and accurately communicated information.
- Optimized product pricing strategies to maximize profitability while maintaining competitive edge.
Crew Trainer
McDonald's
05.2016 - 07.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Savanna High School
Anaheim, CA05.2018
Skills
- Pricing strategy
- Product positioning
- Outstanding interpersonal skills
- Product marketing
- Sales expertise
- Excellent positive attitude
- Customer service expert
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Professionalism
- Time management abilities
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Product Specialist
Del Amo Motorsports Of Costa Mesa
09.2020 - Current
Crew Trainer
McDonald's
05.2016 - 07.2019
High School Diploma -
Savanna High School
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