Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Ayala

Anaheim,CA

Summary

Dynamic Product Specialist with a proven track record at Del Amo Motorsports of Costa Mesa, enhancing product positioning and customer retention. Excelled in training teams and optimizing pricing strategies, showcasing exceptional problem-solving and interpersonal skills. Achieved significant improvements in customer service and product marketing, demonstrating adaptability and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Product Specialist

Del Amo Motorsports Of Costa Mesa
09.2020 - Current
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to Number junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Continually expanded knowledge of Product or Service product line.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Optimized inventory management, ensuring timely availability of products for customers.
  • Researched product's technical specifications and accurately communicated information.
  • Optimized product pricing strategies to maximize profitability while maintaining competitive edge.

Crew Trainer

McDonald's
05.2016 - 07.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

High School Diploma -

Savanna High School
Anaheim, CA
05.2018

Skills

  • Pricing strategy
  • Product positioning
  • Outstanding interpersonal skills
  • Product marketing
  • Sales expertise
  • Excellent positive attitude
  • Customer service expert
  • Multitasking
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Professionalism
  • Time management abilities
  • Adaptability

Languages

Spanish
Native or Bilingual

Timeline

Product Specialist

Del Amo Motorsports Of Costa Mesa
09.2020 - Current

Crew Trainer

McDonald's
05.2016 - 07.2019

High School Diploma -

Savanna High School

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Gloria Ayala