Ufuk Murat
Round Rock
Summary
Results-oriented Hospitality Professional with over a decade of experience in Fine Dining, Bartending, and Restaurant Management across international locations. Skilled in Market Analysis, Product Development, and Agile Methodologies, leveraging data-driven insights to enhance customer satisfaction and optimize performance. Proven ability to lead cross-functional teams and thrive in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Product Specialist
Roger Beasley Mazda Georgetown
04.2025 - 11.2025
- Developed product knowledge through extensive training and hands-on experience.
- Conducted market research to identify customer needs and preferences.
- Collaborated with cross-functional teams to enhance product features and usability.
- Provided expert support to sales teams, assisting in product demonstrations and presentations.
Server/Bartender
Austin's Park N Pizza
10.2023 - 05.2025
- Provided high-quality service in a fast-paced family entertainment and dining venue.
- Handled customer orders, managed bar service, and ensured guest satisfaction.
- Delivered exceptional customer service by effectively addressing guest inquiries and requests.
- Managed multiple tables simultaneously to ensure timely food and beverage service.
Server/Bartender
Kalahari Resort & Convention Center
10.2021 - 10.2023
- Worked in the resort’s fine dining restaurant, delivering exceptional service to a diverse clientele.
- Prepared beverages, managed table service, and supported event functions.
- Collaborated with kitchen staff to coordinate orders and maintain quality standards.
- Trained new servers on menu offerings, service protocols, and operational procedures.
Captain Waiter
DoubleTree by Hilton – H Casino
07.2021 - 09.2021
- Enhanced guest satisfaction by overseeing service in luxury casino environment.
- Ensured exceptional dining room operations, maintaining high service standards consistently.
- Trained junior staff in service protocols to improve customer engagement skills.
- Streamlined workflow processes to boost team productivity during peak hours.
- Resolved guest complaints swiftly, fostering positive dining experiences and loyalty.
Restaurant Manager
HKIA NATO Base, Poppies Global Services
08.2019 - 06.2020
- Elevated customer satisfaction by managing daily operations at NATO base restaurant.
- Maintained food safety and hygiene standards under stringent security protocols.
- Ensured compliance with health regulations, enhancing overall service quality.
- Trained and mentored staff, boosting performance and service excellence.
- Implemented efficient processes, significantly improving service delivery effectiveness.
- Reduced waste through strategic inventory management and effective stock control.
F&B Supervisor
The Kasap Turkish Cuisine
03.2019 - 07.2019
- Enhanced guest satisfaction by supervising front-of-house operations in fine dining.
- Optimized service standards by training staff in customer experience best practices.
- Reduced waste through implementing effective inventory management systems and stock control.
- Streamlined food preparation by coordinating with kitchen staff, improving meal delivery times.
- Mentored staff in efficient service techniques, enhancing food safety and operational reliability.
Room Service Attendant
Grand Pasha Hotel & Casino
10.2018 - 03.2019
- Enhanced guest satisfaction by delivering timely in-room dining services.
- Streamlined service areas to maintain high cleanliness and organization standards.
- Coordinated with kitchen staff for efficient meal preparation and guest requests.
- Reduced delivery times through process improvements, boosting overall guest satisfaction.
Bartender
Liman Hotel & Casino
12.2016 - 10.2018
Armed Security Officer
Arel Enerji Büyoköyte Tesisi
12.2015 - 05.2016
Server/Bartender
Gloria Serenity Resort
03.2014 - 07.2015
Front Desk Manager
Stroll Living Tourism Agency
07.2013 - 02.2014
Storage Manager
Atlaspack Ambalaj & D Tic. Ltd.
02.2013 - 07.2013
Bartender/Server
Maxx Royal Golf & Spa
06.2012 - 11.2012
Security Systems Technician
Keskin Security & Alarm Systems
09.2009 - 04.2010
Education
Associate Degree - Radiological Imagining
Adnan Menderes University
Aydin, Turkey06.2021
Skills
- Fine Dining Service
- Team Leadership & Staff Supervision
- Restaurant Operations & Management
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Presentation & Negotiation Skills
- Customer Service Excellence
- Pricing strategy
- Product demonstrations
- Customer engagement
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
German
Elementary
Russian
Elementary
Timeline
Product Specialist
Roger Beasley Mazda Georgetown
04.2025 - 11.2025
Server/Bartender
Austin's Park N Pizza
10.2023 - 05.2025
Server/Bartender
Kalahari Resort & Convention Center
10.2021 - 10.2023
Captain Waiter
DoubleTree by Hilton – H Casino
07.2021 - 09.2021
Restaurant Manager
HKIA NATO Base, Poppies Global Services
08.2019 - 06.2020
F&B Supervisor
The Kasap Turkish Cuisine
03.2019 - 07.2019
Room Service Attendant
Grand Pasha Hotel & Casino
10.2018 - 03.2019
Bartender
Liman Hotel & Casino
12.2016 - 10.2018
Armed Security Officer
Arel Enerji Büyoköyte Tesisi
12.2015 - 05.2016
Server/Bartender
Gloria Serenity Resort
03.2014 - 07.2015
Front Desk Manager
Stroll Living Tourism Agency
07.2013 - 02.2014
Storage Manager
Atlaspack Ambalaj & D Tic. Ltd.
02.2013 - 07.2013
Bartender/Server
Maxx Royal Golf & Spa
06.2012 - 11.2012
Security Systems Technician
Keskin Security & Alarm Systems
09.2009 - 04.2010
Associate Degree - Radiological Imagining
Adnan Menderes University