Microsoft Excel
Malcolm Graham
Tech Support
Inkster,MI
Summary
Detail-focused Technical Assistant lends expert helping hand to installing, running and managing complex hardware and software deployments. Brings more than 3 years of experience detecting, fielding and resolving support needs. Marries problematic installations to pull optimum performance. Extensive understanding of common IT performance degradation issues to serve as face of tech support department. Detail-oriented approach to assembling and customizing products according to specific organizational need.
Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in supporting company practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.
Resilient and organized. Proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Team Manager - I.T Support
Ateq Tpms
41144 Vincenti Ct, Novi, MI 48375
07.2021 - Current
- Maintained awareness of vendor products, tools and technologies to support new product development.
- Offered tech support to 10 different paralegals and attorneys.
- Supported Dental Technicians with essential duties and critical dental care in field environments.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Communicated with product support technicians on issues that existing customers experienced.
- Supported organizational leadership, providing insights and proposals for additional opportunities, resources and tools to maintain technological relevance.
- Handled escalated calls for technical support to back up team members.
Assistant Manager of Operations
Prime Healthcare - Garden City Hospital
6245 Inkster Rd, Garden City, MI 48135
09.2016 - 07.2021
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
Front Desk Clerk
Kroger
23303 Michigan Ave, Dearborn, MI 48124
09.2014 - 01.2016
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Supported event planning efforts by providing logistical assistance, coordinating meeting spaces, and arranging catering services.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
Education
Associate of Science - Social Work
Wayne County Community College District
Detroit, MI 05.2001 -
High School Diploma -
Edsel Ford High School
Dearborn, MI 05.2001 -
Skills
Issue Analysis
Equipment Maintenance
User Training
Employee Supervision
Purchasing and planning
Cost analysis and savings
Performance Analysis
Software
Google Sheets
Certification
CPT - Certified Personal Trainer
Timeline
CPT - Certified Personal Trainer
02-2024
Tire Industry Association Training
01-2024
Team Manager - I.T Support
Ateq Tpms
07.2021 - Current
Assistant Manager of Operations
Prime Healthcare - Garden City Hospital
09.2016 - 07.2021
Front Desk Clerk
Kroger
09.2014 - 01.2016
Associate of Science - Social Work
Wayne County Community College District
05.2001 -
High School Diploma -
Edsel Ford High School
05.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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