Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Winningham

Apopka,FL

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Technician Associate - IT Support Technician Intermediate

Adventhealth
Atlamonte, FL
09.2022 - Current
  • Developed and implemented system to use when working on projects that made it possible to keep up with ever-increasing number of projects
  • Successfully managed, with team members' help, to keep ambulatory projects from being delayed for 2 years
  • Learned 2 years of experience in managing time and schedules with team members and coordinating project timelines with other teams
  • Received praise from directors to nursing staff on performance when either working directly on their project or just aiding or supporting on said project.

IT Technician (Contractor)

Adventhealth
Altamonte, FL
12.2021 - 09.2022
  • Outperformed all other contractors who were tasked with Site projects, resulting in being permanently tasked with Site projects rather than working on Epic Deployment.
  • Organize timelines with Local ITSS to ensure Equipment would be on-site for projects
  • In some instances, requiring track down missing equipment and getting it delivered to Project sites when necessary.
  • Managed 1 - 3 projects per week along site team members
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes
  • Streamlined IT support processes, resulting in increased productivity within the department

IT Technician (Contractor)

Adventhealth
Apopka, FL
09.2021 - 12.2021
  • Tasked with Coordinating fellow contractors on projects and tickets provided to us to ensure tasks were completed quickly and promptly while giving the best experience for End user/ customer.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
  • Explained technical information in clear terms to non-technical individuals to promote better understanding

Education

Bachelor of Science -

Florida Polytechnic University
Lakeland, FL

General Education -

Lake Minneola High School
Minneola, FL
05.2015

Skills

  • Windows 7,10,11
  • Mac OS X
  • Microsoft Office 2013
  • Microsoft SQL Server
  • Project Scheduling
  • System Troubleshooting
  • Equipment Maintenance
  • Issue Analysis
  • System Installation
  • User Training
  • Inventory Oversight
  • Multitasking and Organization
  • Works Well Under Pressure

Certification

  • Microsoft 365 Certified: Fundamentals, 03/2024
  • Certified, Biotechnology, 04/2015
  • Certified, ACA Rich Media CS6, 04/2015

Timeline

IT Support Technician Associate - IT Support Technician Intermediate

Adventhealth
09.2022 - Current

IT Technician (Contractor)

Adventhealth
12.2021 - 09.2022

IT Technician (Contractor)

Adventhealth
09.2021 - 12.2021

Bachelor of Science -

Florida Polytechnic University

General Education -

Lake Minneola High School

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Tyler Winningham